Rejiena Imperial
Dasmarinas,Cavite
Summary
Meticulous Data Curation & Content Moderation Specialist with expertise in database management, web research, and User-Generated Content review. Experienced in auditing complex records, enforcing compliance standards, and verifying data accuracy through official sources. Utilises Microsoft Excel and Google Apps Script for workflow automation, ensuring efficient cataloguing and accurate operational updates in fast-paced remote environments.
Overview
12
12
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions Corporation
2022.04 - 2026.09
- Content Moderation & Quality Assurance: Managed multi-step content moderation for user submissions and high-volume data records; thoroughly audited entries against strict validation criteria to correct typos, formatting errors, and inaccurate metadata.
- Curated and maintained accurate, up-to-date information across large-scale databases, ensuring compliance with quality standards and documentation protocols.
- Verification & Misinformation Control: Cross-referenced unverified entries and user-generated content against verified public records and primary sources, actively eliminating rumors and unconfirmed data prior to approval.
- Targeted Web Research & Fact-Checking: Conducted meticulous online research using primary sources—including official studio and organizational websites, government registries, and authoritative reference pages (e.g., Wikipedia)—to verify release details, official naming conventions, and industry credits before database entry.
- Developed automated reporting models and task workflows using Microsoft Excel and Google Apps Script, enhancing data processing speed while maintaining detail oversight.
- Collaborated with cross-functional teams to resolve data discrepancies, streamline moderation queues, and ensure accurate deliverables under tight deadlines.
Tier II Operator
TaskUs
2020.10 - 2022.04
- Complex Case Investigation & Resolution: Investigated escalated user issues and complex data discrepancies across email and digital support channels, analyzing history and identifying root causes to resolve cases within service quality standards.
- Cross-Channel Queue Management: Prioritised high-volume support queues and user inquiries independently, maintaining speed and precision in document reviews and response times.
- User Verification & Document Audit: Evaluated user-submitted identification documents and compliance requirements; applied strict verification standards, ensuring legitimacy of submissions and safeguarding against non-compliant or fraudulent records.
- Data Integrity & Sensitive Information Handling: Maintained strict confidentiality and high data accuracy while processing sensitive user information, identity records, and personal documentation in a fast-paced remote environment.
- Detailed Documentation & Compliance: Documented case investigations, user communications, and document approval/denial rationale, ensuring adherence to organizational guidelines and facilitating successful audits.
Customer Service Representative
Infocom Makati
2020.09 - 2020.09
- Completed one month of customer service training, enhancing client interaction techniques. Transitioned to work-from-home setup to maximise work-life balance and maintain efficiency.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Customer Service Representative
Alorica Cubao
2020.02 - 2020.08
- Resolved billing, service, and account-related inquiries, ensuring customer satisfaction through professionalism and empathy.
- Applied strong product knowledge to meet performance and compliance metrics consistently.
- Maintained accurate customer documentation, supporting compliance with company procedures and quality standards.
Customer Service Representative
Shore Solutions, Inc./Acquire BPO
2014.04 - 2020.02
- High-Level Escalation Management (Supcalls): Managed supervisory-level escalation calls, conducting root-cause investigations to resolve complex driver, merchant, and customer disputes while upholding service quality standards.
- Balanced live phone escalations and administrative tasks in fast-paced remote setting, ensuring timely completion of daily reporting deliverables with strong time-management skills.
- Administrative & Account Management: Performed high-accuracy administrative tasks, including updating account profiles, logging operational records, and maintaining strict compliance documentation standards.
- Daily Sales & Operational Reporting: Compiled and analysed daily sales, delivery metrics, and operational performance data using Microsoft Excel and PivotTables for management review.
- Data Validation & Inventory Integrity: Validated high volumes of operational and transaction data for completeness, eliminating discrepancies and maintaining accurate database records across fast-paced delivery systems.
Education
Associate of Science - Computer Programming And Hardware Servicing
DFCAITTI
Las Pinas, Metro Manila, Philippines2013-12
Skills
TECHNICAL & FUNCTIONAL SKILLSDatabase & Operations: Database management
Research & Compliance: Compliance research
- Content moderation
- Data validation
- Quality assurance
- Data analysis
Software & Tools: Excel reporting
Key Strengths: Detail-oriented analysis
Reference:
Robin Justin Yaoto - Team Leader
639291935739
Jayvee Bautista - Senior Process Executive
639495960116
Danah Mariz Geda - Process Executive
639065736317
Timeline
Senior Process Executive
Cognizant Technology Solutions Corporation
2022.04 - 2026.09
Tier II Operator
TaskUs
2020.10 - 2022.04
Customer Service Representative
Infocom Makati
2020.09 - 2020.09
Customer Service Representative
Alorica Cubao
2020.02 - 2020.08
Customer Service Representative
Shore Solutions, Inc./Acquire BPO
2014.04 - 2020.02
Associate of Science - Computer Programming And Hardware Servicing
DFCAITTI