Ben Christopher Perales
Biñan City
Summary
Dedicated professional with a passion for music and art. Expertise in playing musical instruments and collecting playing cards as hobbies. Driven by hard work, passion, and grit, guiding forces behind successful career. Excellent English communication skills. Extensive experience as a Customer Service Representative (CSR) and excelled in role as Senior Process Executive.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant
05.2019 - 03.2025
- Completed a contract as a Senior Process Executive at Cognizant Technology Solutions Philippines, Inc., where I significantly contributed to project success from May 20, 2019, to March 15, 2025.
CSR
SYKES
06.2016 - 02.2018
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor's Degree - Multimedia Arts
Asia Pacific College
Magallanes01.2015
High School -
Ann Arbor Montessori High School
Binan Laguna01.2011
Skills
- Photography
- Photoshop
- Google Spreadsheets
- Content Moderation
- Customer Service
- Computer Skills
- Organizational Skills
- Time Management
- Communication Skills
- Back Office Experience
- Chat Support Experience
Accomplishments
- Agent of the Year (November) 2024 Cognizant (Plaque Awarded)
- Top Performer: Agent of the Month for almost 2 years (Cognizant) (Project Griffin)
Education
Contact
bench_perales@y7mail.com, +63 918 398 4690, 09693422737
Summary
I am a dedicated professional with a passion for music and art, skilled in playing musical instruments and collecting playing cards as hobbies. My career is driven by hard work, passion, and grit. I possess excellent English communication skills and have extensive experience as a Customer Service Representative (CSR) and served as a Senior Process Executive.
Hobbies and Interests
- Playing musical instruments
- Collecting playing cards
Citizenship
Filipino
Chracter References
Che Ortega
che.ortega1089@gmail.com
Timeline
Senior Process Executive
Cognizant
05.2019 - 03.2025
CSR
SYKES
06.2016 - 02.2018
Bachelor's Degree - Multimedia Arts
Asia Pacific College
High School -
Ann Arbor Montessori High School
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