REJEAN S. REGALA
Cordova
Summary
Dynamic, results-driven professional with exceptional time management skills and a strong commitment to achieving goals. Proven ability to generate and implement innovative ideas that enhance consumer engagement and expand outreach efforts. Equipped with outstanding communication abilities and a robust work ethic, poised to contribute significantly to organizational milestones. Passionate about driving success and fostering growth within the company.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Blended Support)
Concentrix Mactan
03.2024 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative (Results Associate)
ResultsCx Newton
10.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix CVG Philippines Inc.
11.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Senior HighSchool Graduate - STEM
Fellowship Baptist College
Kabankalan City01.2022
Junior High School Department - undefined
Bocana National High School (Galicia Ext.)
Goce, Negros Occidental01.2019
Basic to Advance Computer Concepts - undefined
Southland College
Kabankalan City, Negros Occidental01.2017
Elementary Department - undefined
Filomena G. Gequillana Elementary School
Ilog, Negros Occidental01.2015
Skills
Communication Skills
Resume Objectives
Responsible and goal-oriented person with an excellent time management. Ability to think and implement ideas that will help your company reach more consumers and expand its outreach. Possess a proven communication skills and strong work ethic that will aid your company in meeting its milestone.
Personal Information
- Age: 22
- Height: 5’3
- Weight: 50 kg
- Citizenship: Filipino
- Place of Birth: Kabankalan City, Negros Occidental, Philippines
- Date of Birth: 09/16/03
- Marital Status: Single
- Religion: Baptist
Personalities
- Flexible
- High Patience
- Hard Working
- Committed
Timeline
Customer Service Representative (Blended Support)
Concentrix Mactan
03.2024 - 12.2025
Customer Service Representative (Results Associate)
ResultsCx Newton
10.2023 - 01.2024
Customer Service Representative
Concentrix CVG Philippines Inc.
11.2022 - 05.2023
Senior HighSchool Graduate - STEM
Fellowship Baptist College
Junior High School Department - undefined
Bocana National High School (Galicia Ext.)
Basic to Advance Computer Concepts - undefined
Southland College
Elementary Department - undefined
Filomena G. Gequillana Elementary School