Allona Jane Camigla
Las Piñas City,NCR
Summary
Skilled Blended Customer Service Representative with expertise in insurance verification and customer support. Specialises in verifying dental coverage eligibility, troubleshooting technical issues, and managing escalations. Coordinates benefits to mitigate coverage conflicts and supports appeals processes. Aims to leverage leadership and problem-solving abilities to enhance customer service operations.
Overview
1
1
Language
3
3
years of professional experience
Work History
Blended Customer Service Representative - Insurance Verifier
E-teleconnect Inc.
Parañaque City
2026.04 - 2026.09
- Gathered patient dental eligibility and benefits using approved documentation checks.
- Verified insurance information for dental coverage eligibility and benefits confirmation.
- Documented patient dental procedure history to evaluate its impact on treatment frequency. to assess impact on frequency rules.
Customer Expert
Teleperformance
Taguig
2025.04 - 2026.04
- Diagnose appliance issues by guiding customers through safe step-by-step troubleshooting.
- Support repairs for washing machines, tumble dryers, vacuums, and air dresser.
- Arrange an engineer visit after confirming fault details with customers.
Customer Expert - Escalations Team
Teleperformance
Paranaque City
2023.11 - 2025.01
- Handled member monthly premium, grace period eligibility and reinstatement processes.
- Checked patient benefit information for authorisation and referral requirements.
- Explained denied claims, provided claim status, and reviewed accumulations.
- Resolved escalation calls and actioned next-step guidance.
- Coordinated benefits for members to prevent coverage conflicts.
- Supported providers and members to file appeals when required.
Education
Alternative Learning System (ALS) -
Alternative Learning System (ALS)
Muntinlupa, NCR2021-07
Lakewood School of Alabang Inc. -
Lakewood School of Alabang Inc.
Muntinlupa, NCR2023-06
Stand Alone SHS -
Taguig Integrated School
Taguig, NCR2026-03
Pedro E. Diaz High School -
Pedro E. Diaz High School
Muntinlupa, NCR2019-03
Bayanan Elementary School Unit-1 -
Bayanan Elementary School
Muntinlupa, NCR2016-03
Skills
- Leadership
- Communication Skills
- Time management
- Problem solving skills
- Patient eligibility verification
- Technical troubleshooting
- Communication skills
- Active listening
- Customer Service
- Call centre experience
Languages
English
Advanced
C1
Character Reference
- Name: Jerome Taon
Phone number: 0928 352 0657
Email: jerometaon657@gmail.com
- Name: Donalyn Sanoria|
Phone number: 0997 332 0015
email: donalynsanoria1297@gmail.com
- Name: Catherine Joy Garcia
Phone number: 0947 071 9582
Email: catherinejoygarcia27@gmail.com
Timeline
Blended Customer Service Representative - Insurance Verifier
E-teleconnect Inc.
2026.04 - 2026.09
Customer Expert
Teleperformance
2025.04 - 2026.04
Customer Expert - Escalations Team
Teleperformance
2023.11 - 2025.01
Alternative Learning System (ALS) -
Alternative Learning System (ALS)
Lakewood School of Alabang Inc. -
Lakewood School of Alabang Inc.
Stand Alone SHS -
Taguig Integrated School
Pedro E. Diaz High School -
Pedro E. Diaz High School
Bayanan Elementary School Unit-1 -
Bayanan Elementary School