REINONA DANA CAPID BACOLOR
CALOOCAN CITY
Summary
Customer Service Advisor with excellent communication and interpersonal skills. Passionate about providing top-notch customer service, and an expert in improving customer satisfaction and building customer relationships. Proven ability to handle difficult conversations, and resolve problems efficiently.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor, Spotify
SUTHERLAND GLOBAL SERVICES
Mandaluyong
02.2024 - Current
Player Support, Monopoly Go
KEYWORDS STUDIOS MANILA
Pasig City
11.2023 - 01.2024
Customer Support Consultant, Target Australia
PROBE GROUP PHILIPPINES
Quezon City
08.2021 - 10.2023
Customer Advocate, Medicare
OPTUM GLOBAL SOLUTIONS
Quezon City
06.2021 - 08.2021
Customer Experience Specialist, Airbnb North America
TEELEDIRECT TELECOMMERCE PHILIPPINES
Pasig
03.2019 - 08.2019
Customer Experience Associate, Lyft
24/7 INTOUCH PHILIPPINES
Quezon City
03.2018 - 03.2019
Teammate, Uber SENA Voice
TASKUS PH - CHATEAU RIDICULOUS
Quezon City
03.2017 - 03.2018
Customer Service Representative, Paypal
TRANSCOM WORLDWIDE PHILIPPINES
Mandaluyong
04.2016 - 05.2016
Customer Service Representative, Macy’s Seasonal Omnichannel
CONVERGYS PHILIPPINES INC.
Santa Cruz
10.2015 - 01.2016
Education
Bachelor of Basic Education - Major in Special Education
GLOBAL RECIPROCAL COLLEGES
11.2016
Bachelor of Secondary Education - Major in English
GLOBAL RECIPROCAL COLLEGES
11.2016
Bachelor of Science - in Tourism Management
SYSTEMS TECHNOLOGY INSTITUTE
10.2014
High School Graduate -
ALTERNATIVE LEARNING SYSTEM
01.2014
High School -
FLORENTINO TORRES HIGH SCHOOL
01.2013
High School -
CALOOCAN HIGH SCHOOL — ESEP – DOST
01.2011
Grade School Graduate -
LA CONSOLACION COLLEGE CALOOCAN CITY
01.2010
Skills
- Customer service
- Technical support
- Communication skills
- Active listening
- Product knowledge
- Problem solving
Personal Information
- Age: 27
- Height: 5’5”
- Weight: 110 kgs
- Date of Birth: 07/12/97
- Nationality: Filipino
- Marital Status: Single
- Religion: Jehovah’s Witness
Timeline
Customer Service Advisor, Spotify
SUTHERLAND GLOBAL SERVICES
02.2024 - Current
Player Support, Monopoly Go
KEYWORDS STUDIOS MANILA
11.2023 - 01.2024
Customer Support Consultant, Target Australia
PROBE GROUP PHILIPPINES
08.2021 - 10.2023
Customer Advocate, Medicare
OPTUM GLOBAL SOLUTIONS
06.2021 - 08.2021
Customer Experience Specialist, Airbnb North America
TEELEDIRECT TELECOMMERCE PHILIPPINES
03.2019 - 08.2019
Customer Experience Associate, Lyft
24/7 INTOUCH PHILIPPINES
03.2018 - 03.2019
Teammate, Uber SENA Voice
TASKUS PH - CHATEAU RIDICULOUS
03.2017 - 03.2018
Customer Service Representative, Paypal
TRANSCOM WORLDWIDE PHILIPPINES
04.2016 - 05.2016
Customer Service Representative, Macy’s Seasonal Omnichannel
CONVERGYS PHILIPPINES INC.
10.2015 - 01.2016
Bachelor of Basic Education - Major in Special Education
GLOBAL RECIPROCAL COLLEGES
Bachelor of Secondary Education - Major in English
GLOBAL RECIPROCAL COLLEGES
Bachelor of Science - in Tourism Management
SYSTEMS TECHNOLOGY INSTITUTE
High School Graduate -
ALTERNATIVE LEARNING SYSTEM
High School -
FLORENTINO TORRES HIGH SCHOOL
High School -
CALOOCAN HIGH SCHOOL — ESEP – DOST
Grade School Graduate -
LA CONSOLACION COLLEGE CALOOCAN CITY
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