Open To Work
REINA FE DELAVIN
Intake/Billing Specialist
Silang,CAV
Summary
Personable and organized professional with a strong aptitude for clear communication and effective problem-solving. Expertise in client assessment and data management, complemented by proficiency in record-keeping and customer service. Dedicated to enhancing client experiences and streamlining intake processes to ensure efficiency and satisfaction. Proven ability to foster positive relationships while maintaining meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
CSR - Intake/Billing (US Healthcare)
DME Service Solutions
03.2024 - 10.2025
- Patient Registration. Collection and record creation of patient demographic information.
- Insurance Verification. Confirming the patient's eligibility, coverage, and any pre-authorization requirements for medical services.
- Insurance Billing. Resolve insurance-related billing issues and discrepancies.
- Durable Medical Equipment (DME). Processing orthopedic DMEs from order creation to billing. This ranges from wheelchairs, crutches, cold compression units, knee brace, hip brace, bone growth therapy, etc.
- Experience with all types of Insurance Plans such as HMO, PPO, EPO, IPA, Federal, Medicaid, Medicare, Medicare Advantage/Supplemental, Worker's Compensation, and Auto/Lien.
Process Trainer
TTEC (formerly known as Teletech)
10.2021 - 03.2024
- Trained new hires so they can be equipped and ready to take calls, assists members by doing excellent customer service.
- Process admin tasks for the wave such as payout assistance, attendance tracking, corrective actions if needed and coaching/feedback.
- Quality analysis of the calls per agent and it's scores
Lead Associate (SME)
TTEC (formerly known as Teletech)
04.2023
- Escalations. Handles supervisor calls, agent inquiries and/or assistance on how to better assist the customers within the call.
- Administrative. Providing feedback and callouts for highlighted interactions that needed corrective action.
- Back office. Assist with claim adjustments, denial, referrals and authorization. Admin tasks such as assistance with claim adjustment, coordination of benefits, benefit verification, etc
- Email/Chat Support. Assist agents inquiry process wise and provide tips on advocating better customer service per situation.
Customer Advocate (US Healthcare Voice/Chat)
TTEC (formerly known as Teletech)
10.2021 - 10.2023
- Customer Service. Handled inbound and outbound calls following guidelines in place.
- Critical Thinking. Assisted customers with insurance concerns such as, refunds, claims, benefits, appeals, technical support, etc.
- Multi-tasking. Creation of call notations during call while assuring quality every call.
- Experience with Insurance Plans such as HMO, PPO, Medicare Advantage.
Customer Service Representative
Trec Pacific Corporation Ortigas, Pasig City
06.2020 - 10.2021
- Call Handling. Handled incoming calls and chats for a US and UK-based logistics company.
- Assisted customers/drivers over the phone, email, and chat in a timely manner.
Recruitment Intern
Pru Life UK - MSB Toledo Insurance Agency
06.2023 - 06.2023
- Assisted in screening resumes and identifying qualified candidates for open positions.
- Conducted preliminary interviews to evaluate candidate suitability and cultural fit.
- Coordinated scheduling of interviews between candidates and hiring managers.
- Maintained applicant tracking system, ensuring accurate candidate data entry and updates.
- Promote job vacancy through social media channels such as Facebook, Instagram, X, etc.
- Conduct initial interviews with candidates
- Endorse candidates to hiring manager
Monitor and updated the company’s ATS
Clinical Assistant Intern
Higher Power Place Inc.
05.2023 - 05.2023
- Administered four psychological tests (HTP, Bender, SSCT and SPM) on three clients supervised under the in-house psychometrician.
- Conducted clinical interviews to three clients under the supervision of a registered psychometrician.
Wrote a comprehensive psychological report of the client assigned - Defended a case study with recommendations with Rehabilitation facilitators
Guidance Council Assistant Intern
Emilia Ambalada Poblete Integrated High School
04.2023 - 05.2023
- Supported project teams by conducting research and compiling relevant data for decision-making processes.
- Assisted with the preparation of reports and presentations, ensuring clarity and adherence to deadlines.
- Coordinated scheduling and logistics for team meetings, optimizing time management for all participants.
- Maintained organized documentation systems, improving accessibility of critical information across departments.
- Experienced test administration and interpretation under supervision
- Created and presented a Guidance Program to faculty members
Recruitment Assistant Intern
CATSearh Inc.
02.2023 - 05.2023
- Assisted in candidate sourcing through job boards and social media platforms.
- Coordinated interview schedules between candidates and hiring managers.
- Maintained accurate applicant tracking system records for hiring processes.
- Supported onboarding processes by preparing new hire documentation and materials.
- Sourced and researched candidates through LinkedIn, GradJobs, etc.
- Conducted pre-screening calls to applicants
Formatted CVs of applicants before endorsing them to the recruitment supervisor - Encoded candidates information into the company’s ATS
Recruitment Intern
Pru Life UK - Red Lion Summit Life Insurance Agenc
01.2023 - 04.2023
- Promoted job openings on platforms such as Linkedin, Facebook, Twitter, and Instagram
- Create and co-facilitate Zoom meetings and Google Calendar invites for interviews
- Track and organize application status through the company’s tracking system
Assistant Teacher
Wizbee International School Inc.
11.2019 - 12.2019
- Assisted in developing and implementing lesson plans tailored to individual student needs.
- Supported classroom management by maintaining an organized and welcoming learning environment.
- Provided one-on-one assistance to students, fostering their academic growth and confidence.
- Collaborated with teachers to assess student progress and adapt instructional strategies accordingly.
Education
Bachelor of Science in Psychology (BsPsych) -
Cavite State University - Silang Campus
08.2023
Skills
- Accurate data entry
- Eligibility analysis
- Insurance Billing
- Critical thinking
- Customer service
- Compassionate communication
Quote
If there are no roads to your destination, build one.
Renitafie
Timeline
CSR - Intake/Billing (US Healthcare)
DME Service Solutions
03.2024 - 10.2025
Recruitment Intern
Pru Life UK - MSB Toledo Insurance Agency
06.2023 - 06.2023
Clinical Assistant Intern
Higher Power Place Inc.
05.2023 - 05.2023
Guidance Council Assistant Intern
Emilia Ambalada Poblete Integrated High School
04.2023 - 05.2023
Lead Associate (SME)
TTEC (formerly known as Teletech)
04.2023
Recruitment Assistant Intern
CATSearh Inc.
02.2023 - 05.2023
Recruitment Intern
Pru Life UK - Red Lion Summit Life Insurance Agenc
01.2023 - 04.2023
Process Trainer
TTEC (formerly known as Teletech)
10.2021 - 03.2024
Customer Advocate (US Healthcare Voice/Chat)
TTEC (formerly known as Teletech)
10.2021 - 10.2023
Customer Service Representative
Trec Pacific Corporation Ortigas, Pasig City
06.2020 - 10.2021
Assistant Teacher
Wizbee International School Inc.
11.2019 - 12.2019
Bachelor of Science in Psychology (BsPsych) -
Cavite State University - Silang Campus