Jonoel C. Nueva España
IT Administrator
Bacoor
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
4
4
Certifications
Work History
IT Administrator
DME Service Solutions
05.2023 - Current
- Lead client migration projects with minimal disruption.
- Manage software deployment and endpoints using SCCM.
- Provide Level 1 & 2 IT support across the organization.
- Troubleshoot and resolve technical issues remotely; escalate complex cases as needed.
- Respond to service requests, enhancing user experience and minimizing downtime.
- Manage user lifecycle: account creation, configuration, and deactivation.
- Configure and deploy laptops for new hires to support smooth onboarding.
- Liaise with internal and client IT teams to resolve client tool-related issues.
Junior IT Support Specialist
VAS IT SOLUTIONS
05.2021 - 05.2023
- Work hand-in-hand with the Local and International IT workforce
- Prioritize and manage open tickets/cases until resolved
- Conduct pre-emptive measures on computer systems
- Manage access governance through development of access rule definitions that align with the client's policies and standards
- Assess and onboard new applications, ensuring compliance and service continuance
- Deploy endpoint detection and prevention tools to thwart malicious hacks
- Set up patch management systems to update applications automatically
- Monitor and maintain computer systems and network
- Provide support, including procedural documentation and relevant reports
- Perform other tasks needed as directed.
IT Support Specialist
LIZARDBEAR TASKING, INC.
12.2015 - 07.2020
- Monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues
- Works with the Incident Management Team in resolving reported outages
- Perform hardware and software installations, configurations, and updates as needed.
IT Executive
RAFFLES DESIGN INSTITUTE - MANILA
09.2014 - 11.2015
- Provide daily technical support and consultancy to users with issues relating to computing software, hardware and peripherals
- Implements IT initiatives defined by the REC management team
- Ensure timely and accurate delivery of technology products and services
- Manage internal IT upgrades related to IT infrastructure
- Negotiate contracts with manufacturers for all software, hardware and consulting services.
IT Specialist - Outsource
STRATEGIC NETWORK, INC.
04.2014 - 09.2014
- Provide direct support to users across the organization
- Helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
Education
Bachelor of Science in Information Technology Specializing in HP-Unix Administration -
MAPÚA INSTITUTE OF TECHNOLOGY
Skills
Remote Support
Reporting and documentation
Configuration management
undefinedCertification
Lean Foundations Professional Certification (LFPC), SkillFront, 05/01/21
Timeline
IT Administrator
DME Service Solutions
05.2023 - Current
Junior IT Support Specialist
VAS IT SOLUTIONS
05.2021 - 05.2023
IT Support Specialist
LIZARDBEAR TASKING, INC.
12.2015 - 07.2020
IT Executive
RAFFLES DESIGN INSTITUTE - MANILA
09.2014 - 11.2015
IT Specialist - Outsource
STRATEGIC NETWORK, INC.
04.2014 - 09.2014
Bachelor of Science in Information Technology Specializing in HP-Unix Administration -
MAPÚA INSTITUTE OF TECHNOLOGY
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