Regine Harris Jardeliza
Customer Experience Advisor
Davao City
Summary
Dynamic Customer Experience Advisor with a proven track record at Vxi, excelling in complaint handling and problem-solving. Enhanced customer satisfaction through effective communication and innovative solutions, contributing to improved retention rates. Skilled in multitasking and teamwork, I consistently deliver results that exceed expectations while maintaining attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Experience Advisor
Vxi
08.2024 - 06.2026
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted in troubleshooting technical issues to enhance customer satisfaction and resolve inquiries efficiently.
- Maintained accurate records of customer interactions and feedback to improve service quality.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Supervisor
Limbuan Restaurant
08.2023 - 06.2024
- Supervised daily restaurant operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on food safety standards and customer service protocols.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours, enhancing customer satisfaction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
Education
Bachelor of Science - Bachelor of Science In Criminology
Sultan Kudarat State University
Kalamansig Sultan Kudarat06-2024
Skills
Call center experience
Complaint handling
Feedback collection
Teamwork and collaboration
Problem-solving skills
Time management
Attention to detail
Multitasking
Timeline
Customer Experience Advisor
Vxi
08.2024 - 06.2026
Supervisor
Limbuan Restaurant
08.2023 - 06.2024
Bachelor of Science - Bachelor of Science In Criminology
Sultan Kudarat State University