Lendmark Salcedo
Davao City
Summary
Fresh graduate with one year of customer service experience in a call center. Developed strong interpersonal and problem-solving skills in customer-focused environment, ready to transition into new field. Demonstrates ability to adapt and thrive in dynamic settings, ensuring customer satisfaction and efficient issue resolution. Seeking to leverage these transferable skills in new and challenging role.
Overview
1
1
year of professional experience
Work History
Customer Experience Advisor
VXI Global Solutions LLC
01.2025 - 12.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized Einstein 360, ACSR tools and CRM software to track customer interactions and manage support tickets effectively.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
Education
Bachelor in Technical-Vocational Teacher Education - Electrical Technology
University of Southeastern Philippines
Davao City, Province Of Davao Del Sur, Philippines06-2025
Skills
- Call center experience
- Computer skills
- Problem-solving skills
- Technical skills
Additional Information
Jay Lord Alcantara
+63 9088 912 002
Aloha Saines
+63 9364 868 556
Jemwil Pepito
+63 9630 679 807
Timeline
Customer Experience Advisor
VXI Global Solutions LLC
01.2025 - 12.2025
Bachelor in Technical-Vocational Teacher Education - Electrical Technology
University of Southeastern Philippines