Hi, I’m
Andrew Advincula
Cruise Ship Hospitality Specialist / Hotel And Cruise Operations Expert
Tolosa,Leyte
Summary
Proven leader in hospitality and customer service, excelling in cleanliness standards and team development. At Hili Rayhaan by Rotana, spearheaded initiatives that halved weekly guest complaints and consistently exceeded cleanliness benchmarks, enhancing the hotel's reputation. Skilled in emergency procedures and cross-cultural communication, I significantly contribute to creating memorable guest experiences and operational excellence.
At Malta Seafarers Company Limited (MSC-Limited) -dedicated and results-driven hospitality professional with 6+ years as a Cabin Steward aboard prestigious Italy-based and global cruise ships, I have honed expertise in high-pressure environments, 100+ rooms, 100 costumer calls per shift. Ensuring top-tier service and immaculate accommodations for a diverse clientele.
Overview
11
years of professional experience
4
years of post-secondary education
1
Language
Work History
Malta Seafarers Company Limited (MSC)
Cabin Steward
10.2022 - Current
Job overview
- Awarded 3 full - contract on MSC Divina & MSC Magnifica - both are prestigious international Cruise Line.
- Trained in safety and hygiene protocols, contributing to the ship’s compliance with international maritime and health regulations.
- Delivered exceptional housekeeping services for luxury cruise ship cabins, maintaining the highest standards of cleanliness, sanitation, and guest comfort in alignment with international hospitality protocols.
- Proactively engaged with guests to address their needs, ensuring personalized experiences and fostering a welcoming, memorable environment throughout their stay.
- Managed daily cabin servicing, including bed-making, replenishing amenities, and ensuring timely room turnovers to meet demanding schedules.
AIDA Cruises (Through Philippine Agency)
Cabin Steward
07.2019 - 08.2022
Job overview
- Contributed to the overall success of cruise voyages by delivering outstanding customer service experiences consistently throughout each journey.
- Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
- Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience, couple of hundred guest at least.
- Answering 100+ calls from valued passenger and handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
- Identified areas for improvement in cabin cleaning processes, implementing changes that led to increased efficiency without compromising quality standards.
- Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
Kenny Roger's Roaster
Shift Manager
11.2017 - 11.2018
Job overview
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members, 15 crew and staff in one shift, to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents. Such as when the mall where our restaurant operates had a plumbing issue, I immediately organized and orders an air purifier with air freshener to make the air around our shop bearable.
- Contributed to increased sales revenue by good margin (3%-4%) by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Hili Rayhaan by Rotana
Housekeeping Supervisor (5 - Star Hotel)
02.2014 - 08.2017
Job overview
- Conducted regular room inspections, all 251 total complimentary rooms,to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust, always striving to mitigate as well as reducing complaints to half every week.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Education
Leyte Normal University (LNU-Tacloban)Tacloban City, Leyte, Philippines
Bachelor of Science from Tourism , Hotel And Restaurant Management
06.2008 - 03.2012
Skills
Cleanliness standards
undefinedWork Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Accomplishments
Successfully completed multiple contracts over a 6-year tenure, serving aboard half a dozen prestigious international cruise ships with diverse itineraries across the Caribbean, Bahamas, Mediterranean, Germany, and Norway, showcasing adaptability and excellence in delivering world-class hospitality in dynamic, multicultural environments.
Interests
Interacting with people from diverse cultural backgrounds and nationalities.
Leading my team
Team player
Maintaining impeccable cleanliness and organization
Timeline
Cabin Steward
Malta Seafarers Company Limited (MSC)
10.2022 - Current
Cabin Steward
AIDA Cruises (Through Philippine Agency)
07.2019 - 08.2022
Shift Manager
Kenny Roger's Roaster
11.2017 - 11.2018
Housekeeping Supervisor (5 - Star Hotel)
Hili Rayhaan by Rotana
02.2014 - 08.2017
Leyte Normal University (LNU-Tacloban)
Bachelor of Science from Tourism , Hotel And Restaurant Management
06.2008 - 03.2012
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