Summary
Overview
Work History
Education
Skills
Timeline
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RAYMUND VARGAS

RAYMUND VARGAS

Bacolod City

Summary

Service-oriented Customer Support Representative with 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Qualified Advanced Technical Support Specialist with eight years of helpdesk and customer service experience. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Organized and efficient Data Entry Clerk with two years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
2002
2002
years of post-secondary education
2
2
Languages

Work History

T1 Technical Support

SimpleWan
Bacolod City
05.2018 - 01.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced customer satisfaction by providing timely and effective IT support to end-users.
  • Resolved technical issues for customers through remote assistance and on-site troubleshooting.
  • Supported company growth by assisting in the onboarding process for new employees, including provisioning accounts, setting up workstations, and providing initial training on company systems.

Customer Support Representative

Voipo
Bacolod City
07.2015 - 03.2018
  • Managed over 40 calls per day with customer's that have phone issues and Quality of service.
  • Assisted customers with Chat and email inquiries.
  • Educated customers on promotions to increase sales.
  • Connected with customers to address questions and resolve issues through phone and email.

Customer Support Representative

Jive Communications
Bacolod City
04.2014 - 06.2015
  • Answered after hours customer telephone calls, create tickets and solve Voip issues.
  • Responded to customer requests for products, services and company information.
  • Connected with customers to address questions and resolve issues through phone and email.

Technical Support Specialist

Comvoice
Bacolod City
12.2009 - 04.2014
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Evaluated employee performance and coached and trained to improve weak areas.

Technical Support Representative

Teleperformance
Bacolod City
11.2008 - 11.2009
  • Fielded average of 60 inbound phone calls to deliver effective support and remotely resolve internet service issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Internet.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Customer Service Representative

Teleperformance
Bacolod City
01.2007 - 11.2008
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered customer billing inquiries and disputes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Some College (No Degree) -

West Negros University
Bacolod City

Skills

Word processing

Proficient in Sonicwall & Unifi Routers

Excellent Communication Skills

Technical Support

Customer Service

Team player

Highly Motivated

Professional and mature

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Timeline

T1 Technical Support

SimpleWan
05.2018 - 01.2025

Customer Support Representative

Voipo
07.2015 - 03.2018

Customer Support Representative

Jive Communications
04.2014 - 06.2015

Technical Support Specialist

Comvoice
12.2009 - 04.2014

Technical Support Representative

Teleperformance
11.2008 - 11.2009

Customer Service Representative

Teleperformance
01.2007 - 11.2008

Some College (No Degree) -

West Negros University

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RAYMUND VARGAS