Ray Vargas
Bacolod City
Summary
Results-driven Customer Support and Technical Support professional with over 15 years of experience in contact center operations, providing customer assistance through phone, email, and online chat across a wide range of concerns. Demonstrates strong communication skills, attention to detail, and proficiency in Microsoft Word, Excel, and web-based applications. Skilled in multitasking, critical thinking, and analytical problem-solving to deliver effective solutions and high customer satisfaction.
Experienced Advanced Technical Support Specialist with 10 years in helpdesk and customer service, recognized for diagnosing issues, simplifying processes, and resolving technical concerns efficiently. Additionally, brings two years of experience as a detail-oriented Data Entry Clerk, specializing in data organization, proofreading, word processing, and administrative support.
A dependable team player with strong organizational skills, capable of managing multiple priorities, meeting critical deadlines, and taking initiative to support team and organizational goals.
Overview
19
19
years of professional experience
Work History
T1 Technical Support
SimpleWan
Bacolod City (Remote)
05.2018 - 01.2026
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced customer satisfaction by providing timely and effective IT support to end-users.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Supported company growth by assisting in the onboarding process for new employees, including provisioning accounts, setting up workstations, and providing initial training on company systems.
- Remote
Customer Support Representative
Voipo
Bacolod City
07.2015 - 03.2018
- Managed over 40 calls per day with customer's that have phone issues and Quality of service.
- Assisted customers with Chat and email inquiries.
- Educated customers on promotions to increase sales.
- Connected with customers to address questions and resolve issues through phone and email.
Customer Support Representative
Jive Communications
Bacolod City
04.2014 - 06.2015
- Answered after hours customer telephone calls, create tickets and solve Voip issues.
- Responded to customer requests for products, services and company information.
- Connected with customers to address questions and resolve issues through phone and email.
Technical Support Specialist
Comvoice
Bacolod City
12.2009 - 04.2014
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Evaluated employee performance and coached and trained to improve weak areas.
Technical Support Representative
Teleperformance
Bacolod City
11.2008 - 11.2009
- Fielded average of 60 inbound phone calls to deliver effective support and remotely resolve internet service issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Internet.
- Conducted in-depth product and issue resolution research to address customer concerns.
Customer Service Representative
Teleperformance
Bacolod City
01.2007 - 11.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered customer billing inquiries and disputes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Some College (No Degree) -
West Negros University
Bacolod CitySkills
- Word processing
- Proficient in Sonicwall & Unifi Routers
- Excellent Communication Skills
- Technical Support
- Customer Service
- Team player
- Highly Motivated
- Professional and mature
- Good listening skills
- Quality processes
- Data Input
- Basic Networking - LAN, WAN, VPN
- Microsoft 365 & Google Workspace
- PBX and VoIP
- Team management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Filipino
Timeline
T1 Technical Support
SimpleWan
05.2018 - 01.2026
Customer Support Representative
Voipo
07.2015 - 03.2018
Customer Support Representative
Jive Communications
04.2014 - 06.2015
Technical Support Specialist
Comvoice
12.2009 - 04.2014
Technical Support Representative
Teleperformance
11.2008 - 11.2009
Customer Service Representative
Teleperformance
01.2007 - 11.2008
Some College (No Degree) -
West Negros University