Raymond Berden
Davao City, Province Of Davao Del Sur,DAS
Summary
Adept at operational excellence and fostering teamwork, I significantly enhanced customer satisfaction and team productivity at VXI Global Holdings B.V. My expertise in data analysis and problem-solving abilities led to strategic improvements and operational efficiencies, showcasing my ability to lead and innovate within high-stakes environments.
Overview
7
7
years of professional experience
Work History
Operations Team Leader
VXI Global Holdings B.V
Davao City, Province Of Davao Del Sur, Philippines
03.2022 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
Customer Service Supervisor (Billing and Sales)
Sutherland Global Solutions
Davao City, Province Of Davao Del Sur, Philippines
09.2017 - 03.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
Education
Bachelor of Science - Agricultural Business And Management
Davao Oriental State University
Mati, Province Of Davao Oriental, Philippines04-2017
Skills
- Team member training
- Operational excellence
- Operational planning
- Performance monitoring
- Data analysis
- KPI tracking
- Root-cause analysis
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Excellent communication
- Decision-making
Timeline
Operations Team Leader
VXI Global Holdings B.V
03.2022 - Current
Customer Service Supervisor (Billing and Sales)
Sutherland Global Solutions
09.2017 - 03.2022
Bachelor of Science - Agricultural Business And Management
Davao Oriental State University