Reginald Adonis Albano
Pasig, Metro Manila
Summary
A dynamic leader with a proven track record at IFive Incorporated and Convergys, I excel in efficiency optimization and fostering team collaboration. My strategic approach has significantly enhanced operational productivity and quality assurance, with a keen focus on KPI tracking and staff training. Committed to continuous improvement, I drive initiatives that achieve and surpass business objectives.
Overview
13
13
years of professional experience
Work History
Operations Team Leader
IFive Incorporated
02.2023 - 02.2025
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
Quality Assurance Specialist
IFive Incorporated
06.2022 - 02.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
Medical Records Retrieval Specialist
IFive Global
10.2021 - 06.2022
- Diligently tracked and reported metrics related to medical record retrieval efforts, providing valuable insights into operational performance.
- Served as a reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes.
- Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
- Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
Operations Team Manager
Convergys
07.2012 - 10.2017
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
Education
Hotel And Restaurant Services -
IETI Technical College
Marikina City, Metro Manila, Philippines06-2009
High School Diploma -
Our Lady of Perpetual Succor College
Marikina City, Metro Manila, Philippines06-2005
Skills
- Issue triaging
- Team member training
- Safety practices
- Efficiency optimization
- Staff training
- Quality assurance
- Policy enforcement
- Staff supervision
- Team Training
- KPI tracking
Timeline
Operations Team Leader
IFive Incorporated
02.2023 - 02.2025
Quality Assurance Specialist
IFive Incorporated
06.2022 - 02.2023
Medical Records Retrieval Specialist
IFive Global
10.2021 - 06.2022
Operations Team Manager
Convergys
07.2012 - 10.2017
Hotel And Restaurant Services -
IETI Technical College
High School Diploma -
Our Lady of Perpetual Succor College
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