RASSEL FLORES
Senior Associate Quality
#21 Lower Leyte St. Group 3 Area B Brgy.Payatas Quezon City,00
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Quality Associate
WNS Global Services
01.2024 - Current
- Amadeus trained for 2 years
- Sabre Trained for 1 year
- Fare Logix: Trained for 2 years
- Audit agent chat (long chat, NPS, FUP)
- Calibration twice a week
- Coaching agent opportunities
- SBS (side-by-side coaching for agents)
- Allocation Report per QA's
Operations Associate
WNS Global Services
01.2022 - 01.2024
- Amadeus Trained 2 years
- Sabre Trained 1 year
- Fare logix Trained 2 years
RESTAURANT TEAM MEMBER
KFC Restaurant
02.2020 - 01.2022
Welcoming customers and Invitation to return.
- Taking, assembling, and serve the orders.
- Responsible in cash handing.
Skills
Hard-working
Willing to Learn and to be Train
Time Management
Team Player
Customer Service
Good Communication Skills
Flexibility/Adaptability
Motivation and Support
Previouseducation
- Tarabucan National High School, Calbayog City, Samar, 2011-2015
- Simeon R Bendana Sr. Memorial Elementary School, Tanay, Rizal, 2005-2011
Accomplishments
- Awarded for being "SKY's THE LIMIT AWARD" (Breakthrough Result) at KFC Quezon Avenue year 2020.
- Certificate of Completion [Construction Occupational Safety and Health (COSH) for SO2 with 2-hour Training of Trainers (TOT) held on October 6,13,20 and 27 year 2019.
- Completed the Online Course for Call Center Jobs which includes. Introduction to Call Center. Types of Call Center Jobs, Hiring Process, Common Tools to Know, Basic English Grammar, and Overview of Actual Task held on June 27,2023
- Completed the Online Course for Customer Service which includes Introduction to Customer Service, Effective Approach, Empathy And Sympathy, Call Flow, Tone of Voice , Professionalism held on June 27,2023
- Completed the Online Course for e-Commerce and Entrepreneurship which includes Introduction to e-Commerce and Entrepreneurship, Small Business, Things to Have Consider, Successful Business, Facebook Dropshipping, and Overview Od Actual Business Plan held on June 27,2023
- Completed the online Course for ESL Tutor which includes Introduction to Online Teaching, Effective Online Teacher, Commons Tools to Use, Actual Job Overview, and Creating Fun Activities held on June 27,2023.
Personal background
I am excellent at working with others to achieve a certain objective on time and with excellence. I can work under stress and pressure at work, can work under minimal supervision, can work on multiple tasks, and have a good team player.
Certification
Certified Senior Quality Associate ,WNS Global Services - 01-23-2024 at present
Timeline
Senior Quality Associate
WNS Global Services
01.2024 - Current
Operations Associate
WNS Global Services
01.2022 - 01.2024
RESTAURANT TEAM MEMBER
KFC Restaurant
02.2020 - 01.2022