Ranesa Irish Paz
Taguig City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
10.2024 - Current
- Healthcare Account
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative II
Foundever
04.2024 - 04.2024
- Granite Voice Repair Analyst, Plain Old Telephone System Troubleshooting, Phone Features
Technical Support Representative II
Foundever
05.2023 - 03.2024
- Granite Unites States Postal Service, Assisting field technicians for turn up and configure the site’s network routers, modem and switches, Making the site’s connections more reliable by installing Granite’s device and turning their routers and modems into a switch, Providing layer 1 troubleshooting onsite
Technical Support Representative II
Foundever
09.2022 - 05.2023
- Granite Network Operations Center Integrations, Assisting and providing support to level 1 technicians and customers for internet configuration and troubleshooting onsite, Providing VOIP Troubleshooting, Ticketing and Tools used; Zabbix, Meraki, Panasonic Portal, Connectwise, Obitalk, Grandstream, Solarwinds, etc.
Technical Support Representative
Sykes Asia Incorporated
04.2022 - 09.2022
- Granite Dispatch Team | The TJX Companies, Soliciting and scheduling field technicians for Granite Dispatch and closing tickets, Promoted after six months because of my strong work ethic and willingness to learn
Sales Representative
Vartouhi Corporation
01.2020 - 07.2020
- Selling and endorsing beauty products in social media platforms, Top sales representative for several months
Production Staff
Guanztech Chemical Corporation
07.2019 - 12.2019
- Packing, assembling of beauty products to sell online
Education
IT - Information Technology
Brigham Young University - Pathway Connect
Idaho02-2024
Senior High School Graduate -
Integrated School of Science
01.2019
Colegio de San Juan de Letran Calamba
01.2016
Skills
- Cybersecurity
- Network Administrator
- Information Security
- Route Management
- LINUX / Python
- Application installation
- MySQL
- Mobile device troubleshooting
- Cisco Devices
- Cisco Packet Tracing
- Broadband Modem
- VOIP / Analog Phones
- Software update installation
- Computer backup management
- Hardware Maintenance
- Windows Service
- Network Architecture
- Customer service
- Data entry
- Technical support
- Microsoft Office proficiency
- CRM software proficiency
References
Available upon request
Languages
English
Advanced
C1
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Contact
Taguig City, Philippines 1216
Websites, Portfolios and Profiles
www.linkedin.com/in/ranesa
Timeline
Customer Service Representative
Everise
10.2024 - Current
Technical Support Representative II
Foundever
04.2024 - 04.2024
Technical Support Representative II
Foundever
05.2023 - 03.2024
Technical Support Representative II
Foundever
09.2022 - 05.2023
Technical Support Representative
Sykes Asia Incorporated
04.2022 - 09.2022
Sales Representative
Vartouhi Corporation
01.2020 - 07.2020
Production Staff
Guanztech Chemical Corporation
07.2019 - 12.2019
Senior High School Graduate -
Integrated School of Science
Colegio de San Juan de Letran Calamba
IT - Information Technology
Brigham Young University - Pathway Connect
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