CRM Software Salesforce
Myrna Torrato
Data Engineer
Marikina City, Metro Manila,National Capital Region
Summary
I am passionate about software development,system integration,and inspection design,with hands-on experience in building improving reliable software solutions.
Overview
2
2
Languages
19
19
Certifications
13
13
years of professional experience
Work History
Customer Service Representative
FusionCx
12.2025 - 04.2026
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted customers with product selection and provided detailed information on features and benefits.
- Maintained accurate records of customer interactions in CRM system for effective follow-up.
- Collaborated with team members to streamline communication processes for improved efficiency.
Customer Service Representative
One Contact Center
02.2025 - 04.2025
- Handled high-volume calls and managed customer expectations with professionalism and empathy.
- Identified recurring issues and suggested improvements to enhance overall customer satisfaction.
- Participated in training sessions to improve product knowledge and service skills continuously.
- Monitored customer feedback to identify trends, contributing insights for service enhancement initiatives.
Acount Officer
TeleExpress
10.2018 - 11.2024
- Managed accounts payable and receivable processes to ensure accurate financial reporting.
- Streamlined invoice processing procedures, enhancing overall operational efficiency.
- Coordinated monthly reconciliations, ensuring alignment between financial records and bank statements.
- Implemented improvements in billing practices, reducing discrepancies and improving cash flow management.
Sales Engineer
Signature Trading
10.2016 - 02.2018
- Developed comprehensive technical presentations to support sales initiatives and client engagements.
- Collaborated with cross-functional teams to tailor solutions addressing customer needs and enhancing satisfaction.
- Conducted product demonstrations and training sessions for clients, increasing product adoption rates.
- Analyzed market trends and competitor products to identify opportunities for strategic positioning and sales growth.
Data Analyst
Pw Sulotion
06.2013 - 11.2013
- Conducted advanced statistical analyses using Python and SQL to support decision-making processes.
- Analyzed large datasets to identify trends and insights that informed business strategies.
- Collaborated with cross-functional teams to develop data-driven solutions for operational challenges.
- Implemented automated reporting tools to enhance data accuracy and streamline workflows.
Education
Bachelor of Science - Computer Engineering
ICCT COLLEGES
Cainta, Province Of Rizal, Philippines 04.2001 -
Associate of Science -
Polytechnic University Of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Skills
hardware knowledge
software programming
system design
programming proficiency
embedded systems
software engineering priciples
Cybersecurity
AI & Machine Learning
digital logic & microprocessor design
operating system
cloud computing
Accomplishments
- Achieved health certifiicate through effectively helping with people.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved leadership award through effectively helpiong people series:Mental Flexibility
Affiliations
- Toastmasters
- Association of Information Technology Professionals
- Institute of Electrical and Electronics Engineers
Additional Information
I took BS Computer Engineering and I really like to explore new thing and gain more skills.My career path now is network,devops,and automation and I had decided to take move cloud and devops certification the future for me to grow as a Devops Engineer and Data Engineer as well.
Software
Technical & Development Software
Programming and Coding
Data Structures& Agorithms
Database Mangement
AI & Automation Tools
Cybersecurity & Debugging
Certification
Designing Medical Devices
Interests
Adventure like birdwatching camping
Cooking and baking like trying a new recipes
Timeline
Customer Service Representative
FusionCx
12.2025 - 04.2026
Customer Service Representative
One Contact Center
02.2025 - 04.2025
Toastmasters International(Success Leadership Series:Building your Thinking Power
12-2023
Toastmaster International(Success Leadership Series:Mental Flexibility
12-2023
Health Consultant
12-2022
Acount Officer
TeleExpress
10.2018 - 11.2024
Designing Medical Devices
05-2018
EGoverment Masterplan and Digital TV
03-2018
Introduction to Autocad and Revit Software
03-2018
Setting The Context:Philippine ICT Initiative
03-2018
Cybersecurity
03-2018
National Broadband Plan
03-2018
National ICT Ecosystem Framework
03-2018
SQL Programming
01-2018
Artificial Intelligence Robotics
01-2018
Artificial Intelligence Fundamental
01-2018
Cisco Networking Philippines
10-2017
Advancement in Electronics Technology
08-2017
DMVPN and MPLS-VPN
08-2017
Telecommunications Engineering
08-2017
4G LTE and Advanced LTE
02-2017
Sales Engineer
Signature Trading
10.2016 - 02.2018
The Mechanics of Research and Project Proposal
03-2016
Data Analyst
Pw Sulotion
06.2013 - 11.2013
Bachelor of Science - Computer Engineering
ICCT COLLEGES
04.2001 -
Associate of Science -
Polytechnic University Of The Philippines
04.2001 -