Myrna Torrato
Marikina,Metro Manila
Summary
I am passionate about software development,system integration,and inspection design,with hands-on experience in building improving reliable software solutions.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
FusionCx
12.2025 - 04.2026
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted customers with product selection and provided detailed information on features and benefits.
- Maintained accurate records of customer interactions in CRM system for effective follow-up.
- Collaborated with team members to streamline communication processes for improved efficiency.
Customer Service Representative
One Contact Center
02.2025 - 04.2025
- Handled high-volume calls and managed customer expectations with professionalism and empathy.
- Identified recurring issues and suggested improvements to enhance overall customer satisfaction.
- Participated in training sessions to improve product knowledge and service skills continuously.
- Monitored customer feedback to identify trends, contributing insights for service enhancement initiatives.
Acount Officer
TeleExpress
10.2018 - 11.2024
- Managed accounts payable and receivable processes to ensure accurate financial reporting.
- Streamlined invoice processing procedures, enhancing overall operational efficiency.
- Coordinated monthly reconciliations, ensuring alignment between financial records and bank statements.
- Implemented improvements in billing practices, reducing discrepancies and improving cash flow management.
Sales Engineer
Signature Trading
10.2016 - 02.2018
- Developed comprehensive technical presentations to support sales initiatives and client engagements.
- Collaborated with cross-functional teams to tailor solutions addressing customer needs and enhancing satisfaction.
- Conducted product demonstrations and training sessions for clients, increasing product adoption rates.
- Analyzed market trends and competitor products to identify opportunities for strategic positioning and sales growth.
Data Analyst
Pw Sulotion
06.2013 - 11.2013
- Conducted advanced statistical analyses using Python and SQL to support decision-making processes.
- Analyzed large datasets to identify trends and insights that informed business strategies.
- Collaborated with cross-functional teams to develop data-driven solutions for operational challenges.
- Implemented automated reporting tools to enhance data accuracy and streamline workflows.
Education
Bachelor of Science - Computer Engineering
ICCT COLLEGES
Cainta, Province Of Rizal, Philippines12-2018
Associate of Science -
Polytechnic University Of The Philippines
Santa Mesa, Metro Manila05-1995
Skills
,,,,,,,,,,
cloud computing
operating system
digital logic & microprocessor design
AI & Machine Learning
Cybersecurity
software engineering priciples
embedded systems
programming proficiency
system design
software programming
hardware knowledge
Accomplishments
- Achieved health certifiicate through effectively helping with people.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved leadership award through effectively helpiong people series:Mental Flexibility
Languages
English
Spanish
Certification
Designing Medical Devices
Health Consultant
Advancement in Electronics Technology
DMVPN and MPLS-VPN
4G LTE and Advanced LTE
The Mechanics of Research and Project Proposal
SQL Programming
Artificial Intelligence Robotics
Artificial Intelligence Fundamental
Cisco Networking Philippines
EGoverment Masterplan and Digital TV
Introduction to Autocad and Revit Software
Setting The Context:Philippine ICT Initiative
Cybersecurity
National Broadband Plan
National ICT Ecosystem Framework
Telecommunications Engineering
Toastmasters International(Success Leadership Series:Building your Thinking Power
Toastmaster International(Success Leadership Series:Mental Flexibility
Software
CRM Software Salesforce
,Technical & Development Software
,Programming and Coding
,Data Structures& Agorithms
,Database Mangement
,AI & Automation Tools
,Cybersecurity & Debugging
Websites, Portfolios and Profiles
Affiliations
- Toastmasters
- Association of Information Technology Professionals
- Institute of Electrical and Electronics Engineers
Additional information
I took BS Computer Engineering and I really like to explore new thing and gain more skills.My career path now is network,devops,and automation and I had decided to take move cloud and devops certification the future for me to grow as a Devops Engineer and Data Engineer as well.
Languages
3,5
Certifications
05-2018
Hobbies and Interests
Adventure like birdwatching camping
Cooking and baking like trying a new recipes
Timeline
Customer Service Representative
FusionCx
12.2025 - 04.2026
Customer Service Representative
One Contact Center
02.2025 - 04.2025
Acount Officer
TeleExpress
10.2018 - 11.2024
Sales Engineer
Signature Trading
10.2016 - 02.2018
Data Analyst
Pw Sulotion
06.2013 - 11.2013
Bachelor of Science - Computer Engineering
ICCT COLLEGES
Associate of Science -
Polytechnic University Of The Philippines