Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ramoncito Celis

Ramoncito Celis

Santa Cruz, Metro Manila

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Medical Virtual Assistance

MedVA
04.2024 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.

Customer Service Subject Matter Expert

Concentrix
10.2021 - 04.2024
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
  • Collaborated with cross-functional teams to improve overall customer experience and product quality.

Team Leader

Teleperformance Alpha Land
10.2018 - 08.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Bachelor of Science - Nursing

Metropolitan Medical Center-College of Arts, Science & Tech.
Manila, Metro Manila, Philippines
10-2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Attention to detail

Timeline

Medical Virtual Assistance

MedVA
04.2024 - 06.2025

Customer Service Subject Matter Expert

Concentrix
10.2021 - 04.2024

Team Leader

Teleperformance Alpha Land
10.2018 - 08.2021

Bachelor of Science - Nursing

Metropolitan Medical Center-College of Arts, Science & Tech.

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Ramoncito Celis