Carmen Eswil
La Trinidad, Benguet
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Customer Service Semi-Virtual Assistance
Brandlink
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
SITEL
12.2020 - 10.2022
- AT&T and DirecTV Account
- Delivered exceptional customer support through various communication channels, enhancing customer satisfaction and loyalty.
- Resolved complex inquiries by analyzing issues and providing effective solutions in a timely manner.
- Maintain up-to-date knowledge about ATT products and services.
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
- Develop innovative ways to sell ATT products and services to customers.
- Provide basic troubleshooting with DIRECTV products.
- Handle customer requests for payments, activations, upgrades and other services.
- Understand customer needs and recommend appropriate products and rate plans.
- Address and resolve customer concerns promptly.
- Maintained accurate records of customer interactions using CRM software to ensure data integrity and accessibility.
Customer Service Representative
SITEL
08.2019 - 11.2020
- Green Dot Account
- Assist customers on how to open an account, activate a card and get the app through inbound calls.
- Explaining how customers can use their reloadable prepaid debit cards and cash reload processing services, as well as mobile banking services with its GoBank mobile checking account.
- Processed Card replacement and report card lost or stolen to secure the account and avoid unauthorized transactions.
Education
Bachelor of Science - Entrepreneurial Technology
BENGUET STATE UNIVERSITY
La Trinidad, Province Of Benguet, Philippines07.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Flexible and adaptable
References
- Janice Pearl Junio, Asst. Manager & Quality Analyst Dept., +63 947-107-7760, SITEL and EXL Service
- Faith Canite, Customer Semi- Virtual Assistance, +63 954-299-5924, Brandlink
Timeline
Customer Service Semi-Virtual Assistance
Brandlink
05.2024 - Current
Customer Service Representative
SITEL
12.2020 - 10.2022
Customer Service Representative
SITEL
08.2019 - 11.2020
Bachelor of Science - Entrepreneurial Technology
BENGUET STATE UNIVERSITY