Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Carmen Eswil

Carmen Eswil

La Trinidad, Benguet

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Customer Service Semi-Virtual Assistance

Brandlink
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.


Customer Service Representative

SITEL
12.2020 - 10.2022
  • AT&T and DirecTV Account
  • Delivered exceptional customer support through various communication channels, enhancing customer satisfaction and loyalty.
  • Resolved complex inquiries by analyzing issues and providing effective solutions in a timely manner.
  • Maintain up-to-date knowledge about ATT products and services.
  • Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
  • Develop innovative ways to sell ATT products and services to customers.
  • Provide basic troubleshooting with DIRECTV products.
  • Handle customer requests for payments, activations, upgrades and other services.
  • Understand customer needs and recommend appropriate products and rate plans.
  • Address and resolve customer concerns promptly.
  • Maintained accurate records of customer interactions using CRM software to ensure data integrity and accessibility.

Customer Service Representative

SITEL
08.2019 - 11.2020
  • Green Dot Account
  • Assist customers on how to open an account, activate a card and get the app through inbound calls.
  • Explaining how customers can use their reloadable prepaid debit cards and cash reload processing services, as well as mobile banking services with its GoBank mobile checking account.
  • Processed Card replacement and report card lost or stolen to secure the account and avoid unauthorized transactions.

Education

Bachelor of Science - Entrepreneurial Technology

BENGUET STATE UNIVERSITY
La Trinidad, Province Of Benguet, Philippines
07.2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Flexible and adaptable

References

  • Janice Pearl Junio, Asst. Manager & Quality Analyst Dept., +63 947-107-7760, SITEL and EXL Service
  • Faith Canite, Customer Semi- Virtual Assistance, +63 954-299-5924, Brandlink

Timeline

Customer Service Semi-Virtual Assistance

Brandlink
05.2024 - Current

Customer Service Representative

SITEL
12.2020 - 10.2022

Customer Service Representative

SITEL
08.2019 - 11.2020

Bachelor of Science - Entrepreneurial Technology

BENGUET STATE UNIVERSITY

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Carmen Eswil