Ralph Keno Delos Santos
578 Unit I Ventanilla Street, Brgy. 125, Pasay City
Summary
Hard Working and Self-Driven individual looking forward to gain my knowledge and experience in your organization. Aiming to leverage my skills and abilities to fill the proper role and the goals of your company.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Acquire BPO Philippines
Mandaluyong City
02.2022 - 12.2023
- Assisting Customers in troubleshooting Home Internet Issues
- Resolving network issues
- Communicating with Customers over the phone
- Configuring Modem Hardware problems
- Resolved escalated customer service issues in a timely manner.
Online Account Opening Specialist
Security Bank Corporation
Makati City
07.2021 - 12.2021
- Communicating with Customers through Microsoft Teams Application
- Evaluating Customer's Application form prior to Account Opening
- Processing request for ATM Card for Savings and Checking Accounts
- Identifying Low and High Risk Individuals prior to Account Opening
Operations Assistant for ATM Card Release
United Royale Corporation under Security Bank Corp
Makati City
08.2020 - 06.2021
- Acknowledging large volume of ATM Cards for Dispatch
- Transferring ATM Cards from originating branch to depository branch
- Creating Transmittal Acknowledgement Summary for Dispatch of ATM Cards
- Storing ATM Card in a safety vault for future dispatch
TESTER AT USER ACCEPTANCE TESTING
United Royale Corporation under Security Bank Corp
Makati City
06.2020 - 08.2020
- Performing Test Case Scenarios
- Navigating Software Application provided by the Bank for Testing purposes
- Reporting of Daily Test Cases performed
ATM RECONCILER FOR CASH PROOF RECONCILIATION
United Royale Corporation under Security Bank Corp
Makati City
01.2020 - 05.2020
- Reconciling Daily ATM Transactions
- Reporting any Discrepancies in the Cash Transaction in an ATM
- Filing Daily Report of ATM Transactions
IT GROUP FINANCE OFFICER
United Royale Corporation under Security Bank Corp
Makati City
09.2019 - 12.2019
- Reconciling Telecommunication Bills
- Tracking Monthly Telecommunication Bills Payment
- Answering phone calls and taking messages
Education
Bachelor of Science - Business Management specialized in Business Analytics
Asia Pacific College
Makati City2019
Skills
- Analytical Skills
- Use of Microsoft Features
- Good Communication
- Teamwork
- Customer Service
- Office Management
Accomplishments
- Top Agent in a team for 2 consecutive months (Sept. to Oct. 2022) & (April, Oct. & Nov. 2023) at Acquire BPO Company
Timeline
Technical Support Representative
Acquire BPO Philippines
02.2022 - 12.2023
Online Account Opening Specialist
Security Bank Corporation
07.2021 - 12.2021
Operations Assistant for ATM Card Release
United Royale Corporation under Security Bank Corp
08.2020 - 06.2021
TESTER AT USER ACCEPTANCE TESTING
United Royale Corporation under Security Bank Corp
06.2020 - 08.2020
ATM RECONCILER FOR CASH PROOF RECONCILIATION
United Royale Corporation under Security Bank Corp
01.2020 - 05.2020
IT GROUP FINANCE OFFICER
United Royale Corporation under Security Bank Corp
09.2019 - 12.2019
Bachelor of Science - Business Management specialized in Business Analytics
Asia Pacific College
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