Summary
Work History
Education
Skills
Timeline
Information
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Gabriel Anthony Cadisal

Manila, Metro Manila

Summary

Adept at transforming customer challenges into triumphs, I leveraged my technical support expertise and exceptional problem-solving abilities at Alorica to elevate user satisfaction significantly. My proficiency in Microsoft Office and unparalleled customer service skills resulted in process enhancements and a notable increase in departmental efficiency. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Work History

Technical Support Representative

Alorica
Pasay, Metro Manila, Philippines
02.2024 - Current
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.

Education

High School Diploma -

De Lasalle Zobel
Manila, Metro Manila, Philippines
04.2001 -

Skills

Customer Service

Technical Support

Microsoft Outlook

Technical documents comprehension

Microsoft Office Specialist (MOS) Expert

Appointment Scheduling

Windows 10

Problem-solving abilities

Multitasking Abilities

Time Management

Adaptability

Support Services

Excellent Communication

Teamwork and Collaboration

Professionalism

Analytical Thinking

Analytical Skills

Timeline

Technical Support Representative

Alorica
02.2024 - Current

High School Diploma -

De Lasalle Zobel
04.2001 -

Information

Age: 18

Date of Birth: Aug 6,2004

Address: #1 Pili St, Gatchalian Subdivision Las Pinas City

Mother’s Name : Ronelyn O. Cadisal

Father’s Name : Aldrin Francis V. Cadisal

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Gabriel Anthony Cadisal