Ralph Angelo Victoria
Dinalupihan
Summary
Proven IT specialist with a track record of enhancing system performance and security for Metro Bataan Development Authority. Skilled in network administration and adept at translating complex technical concepts into user-friendly terms, significantly improving communication and operational efficiency. Demonstrated success in hardware/software consolidation, achieving cost savings while maintaining reliability. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Information Technology Technician
Sumi Philippines Wiring System
2022.11 - Current
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
Data Encoder
Special Program Employment for Students
2022.02 - 2022.11
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Information Technology Technical Support
Metro Bataan Development Authority
2019.01 - 2022.01
- Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Managed vendor relationships to ensure reliable service delivery while maintaining cost efficiency.
Education
Bachelor of Science - Computer Science
Adamson University
Ermita, Metro Manila, Philippines06.2019
Skills
- Computer Hardware Installation
- Virtualization Technologies
- Network Administration
- Mobile Device Management
- CCTV Installations and configuration
Farming
Since my family have farm in Philippines. My hobby is to improve the farm. I plant Rice in the Rice field and vegetables like Potatoes, Tomatoes, Coconut, Cotton fruit, Mango, Bananas, Lemon, and many more. I have also carabao and cow. I am maintaining the farm and rice field when my day off in work.
Timeline
Information Technology Technician
Sumi Philippines Wiring System
2022.11 - Current
Data Encoder
Special Program Employment for Students
2022.02 - 2022.11
Information Technology Technical Support
Metro Bataan Development Authority
2019.01 - 2022.01
Bachelor of Science - Computer Science
Adamson University
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