Buildium
CHRISZELLE NIÑA PAGSUGUIRON
Executive Assistant & Property Manager
Dinalupihan
Summary
Professional setup expert prepared to bring extensive system integration and troubleshooting experience to new role. Proven track record in improving operational efficiencies and implementing effective solutions. Reliable team player known for adaptability and delivering results under changing conditions.
Excel in configuring systems and ensuring optimal performance, emphasizing efficiency and precision. Seeking to transition into new field, bringing focus on delivering seamless operations and continuous improvement.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
SOP and Workflow Setup Specialist
Navigate Property Management
02.2025 - 03.2025
- Designed and implemented comprehensive Standard Operating Procedures (SOPs) for lead management and property operations using LeadSimple and AppFolio.
- Developed and streamlined lead capture, qualification, and follow-up workflows in LeadSimple, ensuring timely and effective communication with prospects, increasing lead conversion rates.
- Automated lead nurturing processes using LeadSimple, including personalized email sequences, follow-up reminders, and status tracking, optimizing lead management efficiency.
- Conducted thorough quality checks post-setup, guaranteeing accurate alignment and calibration of machines.
- Integrated LeadSimple with AppFolio to create a seamless transition from lead capture to tenant onboarding, ensuring data accuracy and minimizing manual entry errors.
- Set up automated workflows in AppFolio for tenant applications, lease agreements, rent collection, and maintenance request management, improving operational efficiency and tenant satisfaction.
- Coordinated with the property management team to ensure effective use of both systems, providing training and support to staff on best practices for utilizing LeadSimple and AppFolio.
- Monitored and analyzed performance data from both systems to identify areas for improvement, implementing process adjustments and ensuring continuous workflow optimization.
- Created and maintained property marketing campaigns and listings within AppFolio, syncing with external platforms to maximize property visibility and lead generation.
- Managed tenant and property data within AppFolio, ensuring that all documents, financials, and communications were up to date and accurately tracked.
Funnel Builder & Content Creation
Dedicated Therapy Services LLC
06.2024 - 01.2025
- Develop and design marketing funnels to generate leads and convert prospects into clients for therapy services.
- Create high-quality, engaging content for the company website, blogs, email campaigns, and social media platforms.
- Collaborate with the executive team to align marketing content with overall brand strategy and business objectives.
- Analyze performance data and optimize funnels to improve conversion rates and customer acquisition.
- Manage content calendar, ensuring timely publication and adherence to marketing goals.
- Assist in creating promotional materials and email templates to enhance client engagement.
- Track and report on digital marketing performance, providing insights and suggestions for improvement.
Assistant Property Manager cum Executive Assistant
There's Room LLC & Dedicated Therapy Services
02.2024 - 01.2025
- Manage a portfolio of residential properties, ensuring timely rent collection, lease administration, and tenant relations through Buildium.
- Coordinate property inspections, maintenance requests, and vendor management, ensuring properties are well-maintained and in compliance with local regulations.
- Assist with property budgeting, financial record-keeping, and reporting to senior management.
- Handle day-to-day administrative tasks for the executive team, including calendar management, scheduling, and organizing meetings.
- Prepare and proofread correspondence, presentations, and reports for internal and external communication.
- Manage travel arrangements, accommodation bookings, and executive itineraries.
- Develop and maintain filing systems, ensuring that all documents are well-organized and easily accessible.
- Act as a liaison between tenants, vendors, and executives to address issues and provide timely solutions.
- Monitor and manage social media profiles to enhance brand presence and engagement.
Executive Virtual Assistant cum Property Manager
Ander Enterprise LLC
01.2020 - 01.2024
- Managed Airbnb, VRBO, and Furnished Finder accounts for multiple properties, ensuring optimal listing visibility, prompt responses to inquiries, and efficient booking management for over 20 properties.
- Created engaging presentations for real estate mentorship programs and Zoom webinars, utilizing strong communication and design skills to convey information effectively.
- Developed and managed social media content for various platforms, including Instagram, Facebook, LinkedIn, and YouTube, maintaining consistent brand messaging and engaging with the audience.
- Monitored social media insights and engagements, analyzed data to identify trends, measure campaign effectiveness, and make data-driven decisions to enhance social media presence.
- Communicated with potential mentees, providing information about real estate mentorship programs, addressing inquiries, and facilitating the enrollment process.
- Monitored Airbnb guests and Furnished Finder tenants, ensuring a smooth check-in/check-out process and addressing any issues or concerns promptly and professionally.
- Created welcome packets and guest guides, providing essential information about the property, local attractions, and guidelines for a comfortable stay.
- Communicated with Airbnb support, maintenance teams, and cleaning staff to coordinate repairs, maintenance schedules, and ensure the properties are well-maintained.
- Prepared profit and loss reports, analyzing financial data related to short-term rental operations, identifying areas for cost optimization and revenue enhancement.
- Conducted research and strategic planning to stay updated with short-term rental trends, market demands, and competition, leveraging insights to inform decision-making and maximize property profitability.
Virtual Operation Manager cum Property Manager
Bricks Enterprise LLC
01.2020 - 01.2024
- Created compelling and accurate listings for available properties, optimizing descriptions, visuals, and marketing strategies to attract prospective tenants.
- Prepared lease agreements for new tenants, ensuring compliance with legal requirements, outlining terms and conditions, and facilitating smooth move-in processes.
- Updated and maintained a client list, ensuring accurate and up-to-date records of property owners and tenants.
- Generated profit and loss reports, analyzing financial data to monitor property performance and make informed decisions.
- Coordinated with maintenance personnel to address property maintenance and repair needs, ensuring prompt resolution and tenant satisfaction.
- Checked in with tenants regularly to address any concerns or issues, maintaining a positive tenant experience and addressing their needs promptly.
- Monitored and utilized company property management system software to track property information, rental payments, and maintenance requests efficiently.
- Sent regular newsletters to tenants, providing updates on property-related news, community events, and relevant information.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Updated the company website with current property listings, ensuring accuracy and appealing visuals to attract potential tenants.
- Successfully managed and oversaw the remote management of 50+ properties across different locations, including Alabama, NYC, and Oklahoma.
- Produced occupancy reports for holiday cottage portfolio, measuring success against KPIs.
- Ran background checks on potential tenants to evaluate their criminal record and credit status.
- Maximised office income and revenue by developing strong rapport with landlords and achieving high property and client retention rates.
Executive Virtual Assistant to the CEO
Tools To Do Handyman
07.2019 - 11.2019
- Answered phone calls, inquiries, and bookings from clients, providing exceptional customer service and addressing their needs and concerns promptly and professionally.
- Generated and managed invoices for services rendered, ensuring accuracy, timeliness, and proper documentation for billing purposes.
- Coordinated the schedule of maintenance team members, such as plumbers, electricians, and handymen, ensuring efficient allocation of resources and timely completion of projects.
- Acted as a liaison between clients and the maintenance team, effectively communicating all necessary information, including work details, timelines, and any updates or changes.
- Generated sales reports and tracked inventory, providing valuable insights and data to support strategic decision-making, optimize sales performance, and manage stock levels effectively.
- Processed payments for contractors, ensuring timely and accurate compensation for services rendered and maintaining accurate financial records.
- Managed sales platforms such as Thumbtack, Yelp, Angie's List, and Craigslist, optimizing company presence, responding to reviews and inquiries, and leveraging these platforms for business growth.
- Created marketing ads and promotions, utilizing platforms such as Google and Facebook to raise brand awareness, attract new customers, and promote the company's services.
- Prepared and delivered presentations, showcasing the company's capabilities, services, and value proposition to potential clients and partners, both in-person and virtually.
Executive Assistant to the Vice President
Brightbox Inc.
03.2019 - 07.2019
- Created sales and company presentations, utilizing strong communication and presentation skills to effectively showcase products, services, and company offerings to clients and stakeholders.
- Managed the Vice President's calendar, scheduling and coordinating meetings, appointments, and events, and ensuring effective time management and prioritization.
- Oversaw daily operations, implementing efficient systems and processes to streamline workflows and enhance productivity across departments.
- Managed email correspondence, prioritizing and responding to incoming messages, maintaining a high level of professionalism and ensuring timely communication.
- Assisted with marketing management, coordinating marketing campaigns, tracking results, and analyzing data to support decision-making and optimize marketing strategies.
- Planned and executed company events, ranging from small meetings to large conferences, ensuring seamless logistics, venue coordination, and attendee satisfaction.
- Prepared comprehensive sales reports, analyzing data, tracking performance, and providing insights and recommendations to support sales strategies and drive revenue growth.
Executive Assistant to Operation Manager
Alphanetworld Corporation
07.2018 - 02.2019
- Monitored the main warehouse operations, overseeing stock management, inventory control, and coordinating timely deliveries to ensure efficient supply chain management.
- Prepared detailed profit and loss reports, analyzing financial data, identifying areas of improvement, and making recommendations to optimize operational performance and profitability.
- Assisted in budget planning and forecasting, working closely with the Operation Manager to develop financial projections, monitor expenses, and ensure budgetary compliance.
- Booked hotels and event venues, coordinating logistics for company events, meetings, and conferences, ensuring smooth operations and a positive attendee experience.
- Managed team-building activities, organizing engaging and impactful events to foster team cohesion, collaboration, and employee morale.
- Developed and managed travel itineraries for the Operation Manager and other team members, handling flight and hotel reservations, ground transportation, and ensuring all travel arrangements were well-coordinated.
- Prepared monthly sales reports and presentations by compiling data from sales hubs and main stores, analyzing sales performance, identifying trends, and presenting findings to support strategic decision-making.
- Demonstrated strong analytical skills and attention to detail in reviewing sales data, identifying opportunities for growth, and recommending sales strategies to drive revenue.
- Collaborated with cross-functional teams, such as sales, marketing, and finance, to gather relevant information and ensure accurate and timely reporting.
- Maintained a proactive approach to tasks, managing multiple priorities, meeting deadlines, and adapting to changing business needs.
Executive Assistant to Chief Executive Officer
Sam One Commercial Inc.
06.2016 - 06.2018
- Managed a team of merchandisers across 17 retail stores, overseeing the toy section and ensuring optimal inventory levels, visual merchandising, and sales performance.
- Successfully coordinated travel arrangements, including flights, accommodations, and ground transportation, for the CEO and executive team, ensuring seamless and efficient travel experiences.
- Took minutes during meetings, maintaining accurate records of discussions, decisions, and action items, and distributing them to relevant stakeholders in a timely manner.
- Effectively managed the CEO's calendar, scheduling and coordinating meetings, appointments, and events, and ensuring optimal time allocation and prioritization.
- Handled email management for the CEO, sorting, prioritizing, and responding to incoming messages, while maintaining a high level of confidentiality and professionalism.
- Prepared comprehensive profit and loss reports, analyzing financial data and presenting key insights and recommendations to support strategic decision-making processes.
- Assisted the CEO with personal tasks, such as managing insurance policies, coordinating car maintenance schedules, and monitoring credit card expenses.
- Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
Education
Bachelor of Science - Business Management, Customs Administration
Philippine Nautical & Technological
Sta Mesa, Manila 04.2001 - 01.2016
Skills
Virtual executive support
Software
App Folio
Airbnb, Vrbo, Furnished Finder
Canva
Mondaycom, Notion, Asana, Trello
Lead Simple
Go High Level Funnel Builder
Hospitable
Timeline
SOP and Workflow Setup Specialist
Navigate Property Management
02.2025 - 03.2025
Funnel Builder & Content Creation
Dedicated Therapy Services LLC
06.2024 - 01.2025
Assistant Property Manager cum Executive Assistant
There's Room LLC & Dedicated Therapy Services
02.2024 - 01.2025
Executive Virtual Assistant cum Property Manager
Ander Enterprise LLC
01.2020 - 01.2024
Virtual Operation Manager cum Property Manager
Bricks Enterprise LLC
01.2020 - 01.2024
Executive Virtual Assistant to the CEO
Tools To Do Handyman
07.2019 - 11.2019
Executive Assistant to the Vice President
Brightbox Inc.
03.2019 - 07.2019
Executive Assistant to Operation Manager
Alphanetworld Corporation
07.2018 - 02.2019
Executive Assistant to Chief Executive Officer
Sam One Commercial Inc.
06.2016 - 06.2018
Bachelor of Science - Business Management, Customs Administration
Philippine Nautical & Technological
04.2001 - 01.2016
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