Summary
Overview
Work History
Education
Skills
Timeline
Generic
Quezy Regencia

Quezy Regencia

Telemarketer
Makati City, Metro Manila

Summary

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Telemarketer /Lead Generator

Easy Contact Inc.
08.2022 - Current
  • Generated new leads through targeted cold calling efforts,
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Called prospective customers in designated market area to qualify leads.

Member Service Advocate

CONVEY HEALTH SOLUTIONS PHILIPPINES INC.
11.2021 - 08.2022
  • Provided comprehensive onboarding for new members, resulting in a seamless transition into the organization.
  • Reduced wait times by implementing process improvements that streamlined workflow and increased productivity levels.
  • Handled sensitive member information responsibly, adhering strictly to privacy regulations and guidelines.
  • Managed high call volumes while maintaining exceptional service quality and professionalism.
  • Served as a subject matter expert for colleagues seeking guidance on policy intricacies or problem-solving strategies.

Customer Service Representative

SEQUENTIAL TECHNOLOGY INTERNATIONAL
09.2016 - 06.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Tourism Management

Educational System Technological Institute
Murallon, Boac Marinduque
04.2001 -

Skills

Customer Service

Timeline

Telemarketer /Lead Generator

Easy Contact Inc.
08.2022 - Current

Member Service Advocate

CONVEY HEALTH SOLUTIONS PHILIPPINES INC.
11.2021 - 08.2022

Customer Service Representative

SEQUENTIAL TECHNOLOGY INTERNATIONAL
09.2016 - 06.2019

Bachelor of Science - Tourism Management

Educational System Technological Institute
04.2001 -

Similar Profiles

CREATE PROFILE
Quezy RegenciaTelemarketer