Quezy Regencia

Telemarketer

Makati City, Metro Manila

Summary

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Overview

years of professional experience

Languages

Work History

Telemarketer /Lead Generator

Easy Contact Inc.

08.2022 - Current

Generated new leads through targeted cold calling efforts,
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Improved overall call quality by adhering to company guidelines and best practices consistently.
Called prospective customers in designated market area to qualify leads.

Member Service Advocate

CONVEY HEALTH SOLUTIONS PHILIPPINES INC.

11.2021 - 08.2022

Provided comprehensive onboarding for new members, resulting in a seamless transition into the organization.
Reduced wait times by implementing process improvements that streamlined workflow and increased productivity levels.
Handled sensitive member information responsibly, adhering strictly to privacy regulations and guidelines.
Managed high call volumes while maintaining exceptional service quality and professionalism.
Served as a subject matter expert for colleagues seeking guidance on policy intricacies or problem-solving strategies.

Customer Service Representative

SEQUENTIAL TECHNOLOGY INTERNATIONAL

09.2016 - 06.2019

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Tourism Management

Educational System Technological Institute

Murallon, Boac Marinduque

04.2001 -

Skills

Customer Service

MS Office

Scripted calls

Data Entry

Outbound and inbound calls

Telemarketing expertise

Attention to Detail

Product and service knowledge

My passion for marketing and lead generation is the driving force behind my commitment to excellence I continuously seek opportunities for professional growth and skill development to stay at the forefront of industry trends and best practices With an unwavering dedication to achieving outstanding

Timeline