Princess Jean Gapusan
Virtual Assistant
Davao City
Summary
Customer service professional with 6+ years' experience in financial services, food delivery, and eCommerce. Skilled in client relations, multitasking, and detail-oriented support. Eager to bring expertise in customer service and administration to a dynamic team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer and Financing Specialist
Rick's iStock
06.2024 - 07.2025
- Manage customers' billing accounts for phone financing.
- Processed payment.
- Update payment method.
- Follow up with clients for past due accounts via phone, text, and email.
- Offer payment extensions if client are not able to pay on time.
- Handle inquiries through Offer Up, Shopify, phone calls, emails, Facebook Marketplace, and Swappa.
- Follow up leads who applied for the leasing program.
- Setting up an appointment for customers who'd like to visit the store.
- Create a shipping label for customers who are interested in selling their phones.
Customer Service Representative
PayPal
01.2021 - 04.2023
- Received calls and chat from customers asking the status of their transactions, provide product and service information.
- Walkthrough customers on how to process a transaction, guide customers on how to perform basic troubleshooting steps when they have trouble logging in to their account, and initiating step up authentication before updating profile information.
- Filing dispute case on customer's transactions, run an investigation and adjudicate the case accordingly.
- Contacting courier for delivery verification.
- Placing temporary restriction on the account and review documentation for lifting restrictions.
- Receive email from delivery partners asking about their trips.
- Adjusting delivery partners fare if the eater/customers change their destination address.
- Update existing customer information.
- Provide customer with product and service information.
Email Support
Uber Eats
08.2018 - 12.2020
- answer emails from delivery partners asking about their trips.
- adjust fare if the eater changes the delivery address.
- update profile information upon the customer's request.
- provide customer with product and service information.
Education
Bachelor of Science - Business Administration Major in Marketing Management
Holy Cross of Davao College, Inc
06.2010 - 04.2014
Skills
- Problem Solving
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Analytical
- Data Entry
Personal Information
Title: Customer Service Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$45000/yr - $100000/yrImportant To Me
Work-life balanceHealthcare benefitsCompany CultureFlexible work hoursPersonal development programsPaid time offPaid sick leaveCareer advancementTimeline
Customer and Financing Specialist
Rick's iStock
06.2024 - 07.2025
Customer Service Representative
PayPal
01.2021 - 04.2023
Email Support
Uber Eats
08.2018 - 12.2020
Bachelor of Science - Business Administration Major in Marketing Management
Holy Cross of Davao College, Inc
06.2010 - 04.2014
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