Krian Saludo

📝 Assisted customers with phone purchases, leasing, and financing through text, chat, and phone.

📝 Helped customers step by step with their financing applications until they got approved.

📝 Scheduled appointments for phone purchases and financing discussions.

📝 Managed payments and handled collections by following up with customers through calls, texts, and emails about overdue accounts.

📝 Manage inbound and outbound calls from various marketing sources.

📝 Conduct outbound call campaigns and convert leads.

📝 Reset and reschedule appointments as needed.

📝 Trigger campaigns and coordinate with the project coordinator.

📝 Send emails for important follow-ups.

📝 Handled customer inquiries and managed end-to-end support—including order processing, shipping updates, missing items, cancellations, returns, exchanges, and refunds.

📝 Resolved issues efficiently to ensure prompt and satisfactory service delivery

📝 Assist customers with billing and service inquiries.

📝 Handle requests for payments, activations, and upgrades.

📝 Provide product support and solutions.

📝 Offer services and drive sales.

📝 Enhance customer satisfaction with prompt support.