Portia Pagdanganan
Calumpit
Summary
Seeking position for a job role that will enhance my professional skills and utilize my prior knowledge in a dynamic and challenging place that welcomes innovative ideas and growth opportunities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2027
2027
years of professional experience
Work History
Level 2 Help Desk
Stefanini Philippines
2023 - Current
Delivered Level 2 support in an enterprise environment, resolving advanced hardware, software, and connectivity issues; managed user access in Active Directory and Office 365, supported VPN and remote tools, reduced recurring incidents, and ensured SLA and ITIL compliance while mentoring junior agents.
Level 1 Helpdesk Agent
Stefanini Philippines
2022 - Current
Provided Level 1 technical support for end users by basic troubleshooting, software, and account issues; handled password resets and Active Directory tasks, documented tickets accurately, and escalated complex issues when needed
Teletech
09.2021 - 07.2022
Education
Bachelor of Science - Mathematics with Specialization in Computer Science
Bulacan State University
Malolos, Bulacan01-2022
STEM (Science, Technology, Mathematics, and Engineering)
Colegio De Calumpit
01-2018
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San Marcos Elementary School
01-2012
Skills
Knowledgeable in Microsoft Office applications
Written and communication skills
Ability to work under pressure
Knowledgeable on service helpdesk task
Friendly, positive attitude
Teamwork and collaboration
Timeline
Teletech
09.2021 - 07.2022
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San Marcos Elementary School
Level 2 Help Desk
Stefanini Philippines
2023 - Current
Level 1 Helpdesk Agent
Stefanini Philippines
2022 - Current
Bachelor of Science - Mathematics with Specialization in Computer Science
Bulacan State University
STEM (Science, Technology, Mathematics, and Engineering)
Colegio De Calumpit