Pilsona, Mejiah Kim M.
Customer Service Representative
La Trinidad, Benguet
Summary
Dedicated Customer Service Representative with extensive experience in Foundever Industry, with proven skills in active listening, empathy, and product knowledge. Motivated to maintain customer satisfaction and contribute to company's success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
06.2022 - Current
- Resolved customer complaints with empathy
- Managed situations effectively, maintaining professionalism while resolving disputes
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored and gave support to new waves assigned on former LOB
Store Attendant
Pilsona's Sari-sari Store and Bakery
04.2020 - 05.2022
- Packed produced items properly to prevent damages
- Maintained clean and organized shop floor and storage area
- Monitored daily cash flow
Education
Public Administration And Governance
College of Public Administration And Governance
Benguet State University 04.2001 -
Skills
Active Listening: Concentrating fully on what the customer is saying to understand their needs or complaints without interrupting
Product Knowledge - ability to quickly learn and retain information about the products or services
Adaptability & Resilience: Flexibility to adjust to changing processes, technology, and working hours
Verbal and written communication - ability to speak or write in English clearly and confidently, ensuring comprehension
Multitasking & Typing Speed: Ability to talk to customers, listen, navigate systems, and take notes at the same time efficiently
Timeline
Customer Service Representative
Foundever
06.2022 - Current
Store Attendant
Pilsona's Sari-sari Store and Bakery
04.2020 - 05.2022
Public Administration And Governance
College of Public Administration And Governance
04.2001 -