Graciano Antonis Jr
Customer Service Representative
Pasig City
Summary
At WNS Global Service Inc Phils, I excelled as a Customer Service Representative, leveraging my active listening and problem-solving skills to enhance customer loyalty and satisfaction. My adeptness at multitasking and profound product knowledge contributed to significant service improvements, while my positive demeanor and computer proficiency ensured high-quality customer interactions and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
WNS Global Service Inc Phils
Libis Quezon City
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Education
N/A - N/A
Pasay City South High School
Pasay City04.1991
Skills
* Active listener that fully concentrating and understanding with customer concerned
* Have positive personality and leave customers good impression
* Effective to find solution to an issue
* Easily adapt any situations from the customer
* Ability to use computer and it's software
* Multitasking skills that handled variety of responsibilities
* Strong knowledge regards to the products and services to resolve every concerned
Timeline
Customer Service Representative
WNS Global Service Inc Phils
05.2022 - Current
N/A - N/A
Pasay City South High School