Phoebe Jean Bacaltos
Virtual Medical Assistant
Talisay City, Province Of Cebu,CEB
Summary
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in Virtual Medical Assistant role.
Overview
7
7
years of professional experience
Work History
Virtual Medical Assistant
AtlantiCare Physician Group, Primary Care Plus
11.2021 - 01.2025
- Submitting medication refills to the pharmacy promptly.
- Transferring documents from the fax server into patients' charts.
- Collecting voice messages and ensuring they are addressed appropriately.
- Reached out to insurance providers to obtain prior authorization for medication.
- Contact patients to communicate lab and imaging results.
- Ensuring that messages in the communication center are addressed appropriately.
Prior Authorization Specialist
ImageCare Centers
10.2020 - 08.2021
- Successfully secured authorizations by clearly communicating medical necessity to insurers.
- Improved provider satisfaction with timely communications regarding authorization status updates.
- Contacted insurance providers to secure prior authorization for procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Verified eligibility and compliance with authorization requirements for service providers.
- Input all patient data regarding claims and prior authorizations into system accurately.
Virtual Medical Assistant
University Pain Consultants
03.2018 - 03.2020
- Gathered comprehensive records of client medical history, medications, symptoms, and allergies.
- Managed medical records through effective filing, organization, and document scanning.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Optimized the processing of insurance claims by verifying coverage and acquiring necessary pre-authorizations.
- Managed telephone communications to deliver office information, respond to queries, and route calls appropriately.
Education
Bachelor of Science - Physical Therapy
Felipe Verallo College
Bogo, Province Of Cebu, Philippines 05.2001 -
Skills
Medical terminology
Patient-focused care
Data entry
Patient flow management
Medical office administration
HIPAA compliance
Patient relations
Electronic medical records
Clinical documentation
Insurance verification
Compassionate
Patient care coordination
Timeline
Virtual Medical Assistant
AtlantiCare Physician Group, Primary Care Plus
11.2021 - 01.2025
Prior Authorization Specialist
ImageCare Centers
10.2020 - 08.2021
Virtual Medical Assistant
University Pain Consultants
03.2018 - 03.2020
Bachelor of Science - Physical Therapy
Felipe Verallo College
05.2001 -