Penny Grayle Gunan
La Trinidad
Summary
Seeking a challenging job position in a well reputed company. A job that gives me opportunity to apply my skills, and abilities for the growth of the company as well as my career in the field of hotel and restaurant management.
Overview
7
7
years of professional experience
Work History
Cashier
Le Chef Inc.
02.2024 - 10.2025
- Maintained accurate cash drawer by conducting regular audits and reconciliations.
- Trained new staff on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and guests.
- Managed over 50 guests call everyday for In Room Dining.
Cashier
Le Chef Inc.
05.2022 - 09.2023
- Processed guest transactions efficiently using cash register and point-of-sale systems.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Supported team members by efficiently handling guest orders, responding to inquiries via phone, and providing a warm and professional greeting to all guests.
Outlet Attendant – Special Service (waitstaff)
MARKET PLACE CHRISTIAN CHURCH TRASPORT AND MULTI-PURPOSE COOPERATIVE (MPCC TMC), Baguio Country Club
07.2019 - 02.2020
- Provided excellent table service in a fine dining setting.
- Took and served orders accurately and efficiently
- Assisted guests with menu selections and special requests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Ensured customer satisfaction and handled minor complaints professionally
- Trained new team members on menu knowledge and customer interaction techniques.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
Wait staff (on-call)
AMARE LA CUCINA
02.2019 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Hotel & Restaurant Management
King’s College of The Philippines
La Trinidad, Benguet05-2019
High School Diploma -
Tublay School of Home Industries
Acop, Tublay, Benguet07-2015
Paoad Elementary School
Acop, Tublay, Benguet07-2011
Skills
- Proficient in Housekeeping Services
- Proficient in Food and Beverage Services
- Effective relationship management
- Self-Motivation
- Adaptable to changing environments
- Efficient at acquiring new skills
- Proficient in managing multiple tasks
- Exceptional customer service
- Detail-oriented approach
- Time Management
Accomplishments
- TESDA National Certificate II in Housekeeping at BCSAT Baguio (June 08, 2019)
- TESDA National Certificate II in Food and Beverage Service at BCSAT Baguio (June 30, 2019)
Timeline
Cashier
Le Chef Inc.
02.2024 - 10.2025
Cashier
Le Chef Inc.
05.2022 - 09.2023
Outlet Attendant – Special Service (waitstaff)
MARKET PLACE CHRISTIAN CHURCH TRASPORT AND MULTI-PURPOSE COOPERATIVE (MPCC TMC), Baguio Country Club
07.2019 - 02.2020
Wait staff (on-call)
AMARE LA CUCINA
02.2019 - 02.2019
Bachelor of Science - Hotel & Restaurant Management
King’s College of The Philippines
High School Diploma -
Tublay School of Home Industries
Paoad Elementary School
References
- Frederick Archie N. Oblas, F&B Manager, 09971526817, Le Chef at The Manor
- Jennifer Pablo, Head Cashier, 09752569420, Le Chef at The Manor
- Olive Mabanta, Assistant Outlet Manager, 09196809750, Baguio Country Club
SEMINARS AND WORKSHOPS
- Standard First Aid Applied in Hospitality Industry King’s College of the Philippines, La Trinidad, Benguet (November 19, 2015)
- Barista 101: The Art of Making Espresso Beverages Hotel Supreme, Magsaysay, Baguio City, Philippines (November 19, 2016)
- Excellence Service in Housekeeping Hotel Supreme, Magsaysay, Baguio City, Philippines (May 13-14, 2017)
- World Consumer Rights Day Advocacy Campaign King’s College of the Philippines (March 15, 2017)
- Risk Management as Applied to Safety, Security and Sanitation in Food Handling Seminar King’s College of the Philippines, La Trinidad, Benguet (November 22, 2018)
- Professionalism in Tour Guiding UKL Ever Hotel City of Laoag, Philippines (May 12, 2018)
- Albergo – Benguet Grand Slam Salad Festival EGI Albergo Hotel (April 20, 2019)
- Food and Beverage Service Seminar - Workshop King’s College of the Philippines, La Trinidad, Benguet (May 4, 2019)
- Bartending Seminar – Workshop King’s College of the Philippines, La Trinidad, Benguet (May 4, 2019)
TRAINING EXPERIENCE
EGI Albergo Hotel Baguio, City January 23, 2019- April 15 2019 600 Hour