PEEJAY F. ORTIZ
Olongapo,PHILIPPINES
Summary
A motivated and highly organized professional transitioning into Virtual Assistance, Eager to leverage strong administrative,communication and digital skills to support remote teams Proficient in Google Workspace, Calendar Management and quick to learn new tools to boost client efficiency, Dedicated to providing dependable,detail-oriented support to streamline daily operations.
Overview
17
17
years of professional experience
Work History
RESTAURANT SUPERVISOR
THE MOMENT GROUP-DIN TAI FUNG
Angeles City
09.2025 - 03.2026
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.
- Trained new employees on restaurant protocols, enhancing service quality and efficiency.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Educated staff members on procedural and menu changes.
- Maintained cleanliness and organisation in dining and kitchen areas to meet hygiene standards.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Coordinated with kitchen staff to streamline food preparation and minimise wait times.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
Restaurant Manager
ELIXUM Kitchen Hub Company-MESA
Olongapo City
08.2023 - 08.2025
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments. (Both FOH and BOH)
- Scheduled employees to keep shifts well-staffed.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability. Preparing P&L Report.
- Optimised profits by controlling food, beverage and labour costs daily by using Inventory Mangement System and Labor Productivity Chart.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Implemented a reservation system to optimise seating capacity and reduce wait times during peak hours, enhancing overall efficiency.
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
Store Manager (OIC)
SSBI Foods Service Corporation
Olongapo City
04.2022 - 06.2023
Assistant Restaurant Manager
Sam’s Group of Companies
Olongapo City
03.2020 - 03.2022
Assistant Restaurant Manager|OIC
Perf Restaurant, Incorporated-BURGER KING
Olongapo City
12.2014 - 12.2019
Shift Manager/Local Store Marketing Manager
Philippine Pizza, Incorporated-PIZZA HUT
Olongapo, Zambales
06.2012 - 09.2014
Contract Manager
ISS (INTEGRATED SERVICE SOLUTIONS-Catering)
, Pampanga
08.2011 - 06.2012
Store Supervisor
FIRST FILIPINO FAST FOOD CORPORATION-Dennis The Grillboy
City Of San Fernando, Pampanga
02.2009 - 07.2011
Education
Bachelor of Science - Business Administration, Business Management
HOLY ANGEL UNIVERSITY
Angeles, Central Luzon10-2008
Skills
- Administrative Support
- Data and Research
- Social Media Management
- Project Management
- Customer Support
- Personal Assistant
- Article/Blog Writer
- E-Mail Management
- Google Workspace
- Tailwind
- MS Office
- Calendly
- Zoom
- Slack
- Trello
- Asana
- Canva
- Kit
- Basic AI Tools
- Wix
- Customer Service
- Scheduling
- Forecasting
- P & L Reporting
- Inventory Management
- Dependability
- Organizational Skills
- Growth Mindset
- Customer relationship management
Languages
English
Upper Intermediate
B2
Additional Information
- Affiliation
ENTERPRISE NEWSPAPER
Official Publication of College of Business and Accountancy
Started as STAFF WRITER and Field Reporter
Become a Literary Editor and Last position held was Associate Editor in Chief
Timeline
RESTAURANT SUPERVISOR
THE MOMENT GROUP-DIN TAI FUNG
09.2025 - 03.2026
Restaurant Manager
ELIXUM Kitchen Hub Company-MESA
08.2023 - 08.2025
Store Manager (OIC)
SSBI Foods Service Corporation
04.2022 - 06.2023
Assistant Restaurant Manager
Sam’s Group of Companies
03.2020 - 03.2022
Assistant Restaurant Manager|OIC
Perf Restaurant, Incorporated-BURGER KING
12.2014 - 12.2019
Shift Manager/Local Store Marketing Manager
Philippine Pizza, Incorporated-PIZZA HUT
06.2012 - 09.2014
Contract Manager
ISS (INTEGRATED SERVICE SOLUTIONS-Catering)
08.2011 - 06.2012
Store Supervisor
FIRST FILIPINO FAST FOOD CORPORATION-Dennis The Grillboy
02.2009 - 07.2011
Bachelor of Science - Business Administration, Business Management
HOLY ANGEL UNIVERSITY