Summary
Overview
Work History
Education
Skills
Awards
Certificates And Seminars
Software
Timeline
Generic
PAULA SISON

PAULA SISON

Customer Experience Specialist
Manila, Metro Manila

Summary

Service-driven professional with 5+ years of experience in fast-paced hospitality environments, now transitioning into a virtual assistant role. Proven ability to lead teams, manage operations, and deliver high-quality service with a focus on customer satisfaction and efficiency. Skilled in administrative support, scheduling, communication, and task coordination. Detail-oriented, self-motivated, and committed to exceeding expectations in remote work settings.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Restaurant Supervisor

AMARE LA CUCINA
11.2022 - 03.2025
  • Resolved guest complaints promptly to ensure satisfaction.
  • Supervised accurate and timely food and beverage service.
  • Maintained consistent quality in food and customer experience.
  • Enforced health and safety standards to ensure a clean environment.
  • Scheduled shifts efficiently based on availability and skills.
  • Oversaw cash handling and minimized discrepancies.
  • Monitored staff performance and ensured policy compliance.
  • Boosted team productivity and customer satisfaction.
  • Recruited, trained, and mentored high-performing staff.
  • Coordinated FOH and BOH teams for smooth operations.
  • Promoted the restaurant through social media and local events.
  • Improved table turnover for better peak-time capacity.
  • Reduced order errors with a new management system.
  • Increased repeat business through excellent guest relations.

Sales Counselor

ETERNAL GARDENS
01.2022 - 11.2022
  • Close and grow sales through professional communication with existing and potential clients.
  • Manage and interpret customer requirements - speaking with clients to understand, anticipate and meet their needs.
  • Communicate sales or service opportunities and customer concerns or suggestions.
  • Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future.
  • Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively.
  • Preparing responses to request of proposals and request of information.
  • Demonstrate and explain best practices in installation techniques in the memorial park.
  • Submit a variety of sales status report as required, including activity, closings, follow-up and upselling goals.

Restaurant server, Bartender and Host

THE BOATHOUSE - KENNEBUNKPORT RESORT COLLECTION
05.2020 - 11.2020

Line Cook and Hotel Server

ONE ROCK RESORT AT PEAK 8
11.2019 - 03.2020

Food and Beverage Hotel Intern

HOTEL BENILDE
07.2019 - 08.2019

Customer Service Representative Intern

CSB TRAVEL AND TOURS
04.2019 - 07.2019

Education

Bachelor of Science - Hotel And Restaurant Institution Management, Major in Travel And Tourism Track

De La Salle-College Of Saint Benilde
Manila
04.2011 - 01.2019

Skills

  • Customer Service Excellence
  • Time Management
  • Administrative Support
  • Problem Solving & Initiative
  • Tech Readiness
  • Documentation & Reporting

Awards

  • 2nd place on executive's cup award in - sales counselor category at Eternal Gardens, 03/26/22
  • 3rd place - sales counselor category for an exemplary sales performance in the year 2022, 02/11/22

Certificates And Seminars

Gastronomic Tourism – Paris, France (March 2018)

Wine Seminar with Vatel Bordeaux – Bordeaux, France (March 2018)

Software

OpenTable

Sabre

Canva

StoreHub

Toast

Google Workspace

Timeline

Restaurant Supervisor

AMARE LA CUCINA
11.2022 - 03.2025

Sales Counselor

ETERNAL GARDENS
01.2022 - 11.2022

Restaurant server, Bartender and Host

THE BOATHOUSE - KENNEBUNKPORT RESORT COLLECTION
05.2020 - 11.2020

Line Cook and Hotel Server

ONE ROCK RESORT AT PEAK 8
11.2019 - 03.2020

Food and Beverage Hotel Intern

HOTEL BENILDE
07.2019 - 08.2019

Customer Service Representative Intern

CSB TRAVEL AND TOURS
04.2019 - 07.2019

Bachelor of Science - Hotel And Restaurant Institution Management, Major in Travel And Tourism Track

De La Salle-College Of Saint Benilde
04.2011 - 01.2019
PAULA SISONCustomer Experience Specialist