OpenTable
PAULA SISON
Customer Experience Specialist
Manila, Metro Manila
Summary
Service-driven professional with 5+ years of experience in fast-paced hospitality environments, now transitioning into a virtual assistant role. Proven ability to lead teams, manage operations, and deliver high-quality service with a focus on customer satisfaction and efficiency. Skilled in administrative support, scheduling, communication, and task coordination. Detail-oriented, self-motivated, and committed to exceeding expectations in remote work settings.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Restaurant Supervisor
AMARE LA CUCINA
11.2022 - 03.2025
- Resolved guest complaints promptly to ensure satisfaction.
- Supervised accurate and timely food and beverage service.
- Maintained consistent quality in food and customer experience.
- Enforced health and safety standards to ensure a clean environment.
- Scheduled shifts efficiently based on availability and skills.
- Oversaw cash handling and minimized discrepancies.
- Monitored staff performance and ensured policy compliance.
- Boosted team productivity and customer satisfaction.
- Recruited, trained, and mentored high-performing staff.
- Coordinated FOH and BOH teams for smooth operations.
- Promoted the restaurant through social media and local events.
- Improved table turnover for better peak-time capacity.
- Reduced order errors with a new management system.
- Increased repeat business through excellent guest relations.
Sales Counselor
ETERNAL GARDENS
01.2022 - 11.2022
- Close and grow sales through professional communication with existing and potential clients.
- Manage and interpret customer requirements - speaking with clients to understand, anticipate and meet their needs.
- Communicate sales or service opportunities and customer concerns or suggestions.
- Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future.
- Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively.
- Preparing responses to request of proposals and request of information.
- Demonstrate and explain best practices in installation techniques in the memorial park.
- Submit a variety of sales status report as required, including activity, closings, follow-up and upselling goals.
Restaurant server, Bartender and Host
THE BOATHOUSE - KENNEBUNKPORT RESORT COLLECTION
05.2020 - 11.2020
Line Cook and Hotel Server
ONE ROCK RESORT AT PEAK 8
11.2019 - 03.2020
Food and Beverage Hotel Intern
HOTEL BENILDE
07.2019 - 08.2019
Customer Service Representative Intern
CSB TRAVEL AND TOURS
04.2019 - 07.2019
Education
Bachelor of Science - Hotel And Restaurant Institution Management, Major in Travel And Tourism Track
De La Salle-College Of Saint Benilde
Manila 04.2011 - 01.2019
Skills
- Customer Service Excellence
- Time Management
- Administrative Support
- Problem Solving & Initiative
- Tech Readiness
- Documentation & Reporting
Awards
- 2nd place on executive's cup award in - sales counselor category at Eternal Gardens, 03/26/22
- 3rd place - sales counselor category for an exemplary sales performance in the year 2022, 02/11/22
Certificates And Seminars
Gastronomic Tourism – Paris, France (March 2018)
Wine Seminar with Vatel Bordeaux – Bordeaux, France (March 2018)
Software
Sabre
Canva
StoreHub
Toast
Google Workspace
Timeline
Restaurant Supervisor
AMARE LA CUCINA
11.2022 - 03.2025
Sales Counselor
ETERNAL GARDENS
01.2022 - 11.2022
Restaurant server, Bartender and Host
THE BOATHOUSE - KENNEBUNKPORT RESORT COLLECTION
05.2020 - 11.2020
Line Cook and Hotel Server
ONE ROCK RESORT AT PEAK 8
11.2019 - 03.2020
Food and Beverage Hotel Intern
HOTEL BENILDE
07.2019 - 08.2019
Customer Service Representative Intern
CSB TRAVEL AND TOURS
04.2019 - 07.2019
Bachelor of Science - Hotel And Restaurant Institution Management, Major in Travel And Tourism Track
De La Salle-College Of Saint Benilde
04.2011 - 01.2019
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