Pearl Angelie De Leon
IT Professional
Batangas
Summary
Experienced with providing comprehensive IT support to end-users. Utilizes adept troubleshooting skills to resolve technical issues promptly and efficiently. Strong understanding of customer service and effective communication, ensuring user satisfaction and operational continuity.
Overview
1824
1824
years of professional experience
Work History
IT Service Desk Analyst
Atos
Pasay
01.202 - Current
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
Technical Support Representative
Teletech Telstra
Pasay
07.2019 - 12.2021
- Provides technical troubleshooting support on issues concerning internet, emails and telephones.
- Delivered professional and empathetic customer service support by quickly addressing concerns.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor In Information Technology -
Batangas State University
Alangilan, Batangas City 06.2019 - 06.2019
Skills
Ticket support system management
Technical Support
Customer service expert
Desktop support
Issue troubleshooting
Technical documents comprehension
Timeline
Technical Support Representative
Teletech Telstra
07.2019 - 12.2021
Bachelor In Information Technology -
Batangas State University
06.2019 - 06.2019
IT Service Desk Analyst
Atos
01.202 - Current
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