Active Directory
Dynamic IT Service Desk Analyst with proven expertise at Wipro, enhancing customer satisfaction through effective ticket management and escalation processes. Skilled in network troubleshooting and remote support, I improved first-call resolution rates by developing targeted solutions, while fostering collaboration across teams to streamline operations and elevate service delivery.
Network troubleshooting
Active Directory
Service Now
Sharepoint
Microsoft 365
Cisco Secure Client
CRM
Putty Linux Systems
Salesforce
Genesys Workspace
Windows Hello