Paul Vincent Montealegre
Caloocan City, Metro Manila
Summary
Skilled in customer service excellence and problem-solving, I enhanced user experiences at Teleperformance by resolving complex technical issues. My proactive complaint handling and active listening led to strategic service improvements at Afni Inc, Verizon, showcasing my ability to drive positive change and contribute valuable insights towards team goals.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Afni Inc, Verizon
10.2022 - 12.2024
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Contributed to team meetings with insightful feedback on customer sentiment, driving strategic changes in service delivery.
Technical Support Representative
Teleperformance
04.2013 - 07.2015
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
- Conducted in-depth analysis of recurring technical problems, contributing to long-term solutions.
Education
No Degree - Mechanical Engineering
Mapua Institute of Technology
Intramuros, Metro Manila, Philippines 04.2001 -
No Degree - Computer Science
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Customer service excellence
Complaint handling
Report generation
Active listening
Problem-solving abilities
Timeline
Customer Support Representative
Afni Inc, Verizon
10.2022 - 12.2024
Technical Support Representative
Teleperformance
04.2013 - 07.2015
No Degree - Mechanical Engineering
Mapua Institute of Technology
04.2001 -
No Degree - Computer Science
Our Lady of Fatima University
04.2001 -
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