Pauline Denise Mella
2417 Waling-Waling Street AreaC Barangay 174 Camarin Caloocan
Summary
Experienced individual providing expertise in managing complex tasks and delivering quality results. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Business Process Senior Associate
Manulife Business Processing Services
Quezon City
10.2021 - 06.2023
- handles day to day cases/policies (permanent and term products) from reviewing, assembling up to mailing policy package
- thoroughly reviews all necessary documents attached to the case and review if the client is compliant with the policy guidelines and rules
- communicates with the case manager for missing documents/attachments from the clients and for any clarifications related to the policy
- ensures that the data entry system regarding client information are all accurate and all other policy requirements and contract documents are complete and cross checked upon assembling before mailing the contract to avoid escalations
- makes sure that deliverables were accomplished and mailed on a timely manner and handles rush requests or provides support to other roles when high volume occurs or when needed
- handles billing referrals to ensure timely payment of policies
Transaction Processing Associate
Accenture, Inc.
BGC, Taguig
12.2017 - 02.2021
- thoroughly investigates profile and supporting documents of the clients, reviewed and verified each transaction datas to avoid errors and discrepancies
- ensures medical, hospital and prepay claims were assessed and handled properly and with strict adherence to confidentiality
- handles request from on shore clients and provides support especially on escalated workloads and high volume seasons to ensure that all claims were processed accurately without compromising customer service levels
- provides quality checking support for new hires within area of expertise as needed
- shares process updates, recommends solutions and process improvements for efficient transactions and
error avoidance - maintained a high degree of accuracy in all transaction processes, minimizing discrepancies and potential issues
Education
Bachelor of Science - Business Administration Major in Marketing Mgmt
Polytechnic University of The Philippines
Quezon City05-2017
Skills
- Computer literate proficient in Microsoft Office Word, Excel, Power Point and Publisher
- With good understanding of the Basics of Insurance
- Committed in handling private and confidential information with a degree of
professionalism
- Flexible and adaptable, contributing to a positive team environment
- Motivated and always willing to learn
- Collaborative and able to work in teams or groups
Timeline
Business Process Senior Associate
Manulife Business Processing Services
10.2021 - 06.2023
Transaction Processing Associate
Accenture, Inc.
12.2017 - 02.2021
Bachelor of Science - Business Administration Major in Marketing Mgmt
Polytechnic University of The Philippines
Character References
- Jenefer Balingit (Service Delivery Assoc Manager, Accenture Inc) 09991798082
- John Carlo Sto Tomas (Philippine Coast Guard, PCG National HQ) 09611371124