Astra Mae Castellano

•Process client information by adhere to the standard operating procedure and turn around time set forth

•Setting up clients incident and claims files

•Ensures to enter correct provided details of client into system

•Handling five mailboxes

•Process customer requests, transactions and account updates accurately and efficiently

•Perform variety administrative duties and other related tasks from time to time.

• Appoint as point of contact to perform some administrative tasks in the absence of team lead

• Ensures fulfillment of all Internet orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquired validation following strict business rules.
• Performs routine and recurring assignments such as compiling, and reviewing records.
• Demonstrate attention to detail and heightened sense of urgency in obtaining these records.
• Public acquisition of records from one or more sources.
• Maintain and update both internal and client databases.
• Process and/or procure police reports online as part or order fulfillment.
• Verify order information using Internet tools such as maps and other lookup tools.

• Strictly implements credit & settlement policies and procedures.
• Ensure that routes sales transactions are valid and verified against approved and updated credit and settlement tools (authorized list of prices, check payers, credit customers, deals and discounts, etc).
• Ensure that invoices, official receipts, DM/CM and other accountable documents are properly filled out and appropriately signed by all transacting parties.
• Review collections and remittances of settlers and ensures reconciliation against issued accountable documents.
• Ensure that monitoring tools (such as staggered delivery of concession, accountable forms register, etc.) are properly filled out and updated and filed appropriately for easy reference.
• Implement cut-off procedures of accountable forms.
• Prepare and submit Violation Charge Sheet for noted exceptions in credit and settlement procedures.
• To implement the standard accounting and reporting processes in order to generate timely and accurate financial reports.
• Ensure efficient filing and safe keep of reports and documents.

• Counting settler cash remittances.
• Checking/validating cheque/ PDC remittances if not defective.
• Review settler accountability form VS to cash remittances.
• Registered settler remittances to the system.
• Generating receipt collection for customer.
• Reimburse petty cash to the employee.
• Reconciled cash drawer at the start and the end of shift, accounting for errors and resolving discrepancies.

• Preparing documents for data entry.
• Encode customer orders in the system.
• Print out the pick list, top sheet, and invoices for delivery.
• Encode sales-returned, B.O., and canceled orders.
• Implementing inventory of actual stocks VS system stocks every month end.

• GIS-based map of sampling location for forest (Upland, Riparian, Coastal and Beach) and Biodiversity.
• GIS-based map of sampling for Water/river.
• GIS-based map sampling for Waste Management.