PAUL CARLO MENDOZA
Hospitality Associate
Sta. Rosa,LAG
Work Preference
Summary
Dynamic and communicative waiter dedicated to delivering exceptional service and creating unforgettable guest experiences. Proven track record as a creative floor leader, adopt at managing large volumes of dinner guests in fast-paced, popular restaurants. Highly organized in coordinating service operations, demonstrating versatility and composure in stressful situations. Strong communication skills enhance guest satisfaction, complemented by a solid understanding of event flow management and effective teamwork dynamics.
Overview
3
3
years of professional experience
1
1
Language
Work History
E-commerce / Online Selling
Self-employeed
03.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bartender
Hukad Restaurant
02.2018 - 01.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Food Server
Kuya J Restaurant
03.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Banquet Waiter
Techno Park Hotel
09.2016 - 01.2017
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Fostered enjoyable event atmosphere through friendly guest interactions
Education
Associate - Hotel and Restaurant Management
University of Perpetual Help System
Biñan, Laguna03-2017
Skills
Basic and intermediate flairtending skills
Proficient in Microsoft Office Suite
Organizational time strategies
Proficient in managing multiple tasks
Strategic task management
Problem-solving skills
Menu selection assistance
Food safety practices
Cooperative work style
Interests
Basketball
Chess
Computer Games
PERSONAL DATA
- Birthday: July 28, 1993
- Birthplace: Quezon City
- Age: 32 y/o
- Status: Single
- Height: 5'6"
- Weight: 75 kg.
Languages
English
Advanced (C1)
Software
MICROSOFT OFFICE
Timeline
E-commerce / Online Selling
Self-employeed
03.2019 - Current
Bartender
Hukad Restaurant
02.2018 - 01.2019
Food Server
Kuya J Restaurant
03.2017 - 01.2018
Banquet Waiter
Techno Park Hotel
09.2016 - 01.2017
Associate - Hotel and Restaurant Management
University of Perpetual Help System