JAY-BEE I C. ROA
Nagcarlan
Summary
I am eager to pursue the role of Shift Manager, where I can apply my expertise in hospitality and customer service to deliver outstanding guest satisfaction and drive the company's success. My experience in food and beverage service, coupled with a focus on streamlining service procedures, has equipped me with the skills to ensure smooth operations and create exceptional experiences for both guests and team members.
Overview
10
10
years of professional experience
Work History
Handover Executive
Sphere Rocket VA PH
02.2021 - Current
- Ensures a smooth transition of properties or assets to clients by coordinating the handover process, conducting quality checks, managing documentation, and addressing client queries.
- I as the primary contact during the handover phase, ensuring all requirements are met and providing post-handover support as needed, with a focus on excellent communication, attention to detail, and organizational efficiency.
SHIFT MANAGER
Amici – SM Megamall
07.2018 - 09.2020
- Manage and track project budgets to ensure effective deployment and spend in line with budget
- Ensure quality of Marketing and Creative briefs
- Dedicate pitch new ideas to solve business challenges
SHIFT MANAGER
Burger King
10.2017 - 02.2018
- Manage the day to day operations of the store
- Places people on their best station
- Solve customer complaint and provide an excellent customer service
ASSISTANT MANAGER
Golden Arches Development Corporation (McDonald)
07.2015 - 09.2017
- Manage the day to day operations of the store
- Places people on their best station
- Solve customer complaint and provide an excellent customer service
- Handled recruitment of service crew, interview and manage their company files
Education
Bachelor of Science - Hotel and Restaurant Management
Dalubhasaan ng Lunsod ng San Pablo
01.2013
Skills
- Leadership
- Time Management
- Operational Knowledge
- Good interpersonal skills
- Cash Handling
- Recruitment
- Basic Flairtending
References
- Edgar, R. Alayon, Pastor, 0922-863-9829, Emmanuel Bible Baptist Church
- Elmerald, Gonzales, Restaurant General Manager, 0977-395-5415, Amici Foodservices Venture Inc.
Timeline
Handover Executive
Sphere Rocket VA PH
02.2021 - Current
SHIFT MANAGER
Amici – SM Megamall
07.2018 - 09.2020
SHIFT MANAGER
Burger King
10.2017 - 02.2018
ASSISTANT MANAGER
Golden Arches Development Corporation (McDonald)
07.2015 - 09.2017
Bachelor of Science - Hotel and Restaurant Management
Dalubhasaan ng Lunsod ng San Pablo
Similar Profiles
PLINKY NORRIELLE CARAGPLINKY NORRIELLE CARAG
Inside Sales Agent at Sphere Rocket VAInside Sales Agent at Sphere Rocket VA
Adrienne ElecionAdrienne Elecion
Domestic Helper at Geo Sphere Recruitment Ph. Inc.Domestic Helper at Geo Sphere Recruitment Ph. Inc.
Ambrose LingAmbrose Ling
Mill Controller at PH World- PH Palm Express SDN BHDMill Controller at PH World- PH Palm Express SDN BHD