Paula Mae Tupan
Customer Service Represetative
P131-D 17th 2nd St., Brgy 183 Pasay City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
20
20
years of post-secondary education
Work History
Customer Service Representative Agent
Sykes Asia, Inc.
Makati City
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Car Sales Executive
Mitsubishi Peak Motors Philippines, Inc.
Pasay City
03.2021 - 05.2022
- Promoted new vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Internship Student
Philippine Airlines
Pasay City
12.2019 - 03.2020
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Encoder
Ducks Industrial Design Works
Makati City
06.2011 - 02.2020
- Obtained scanned records and uploaded into database.
- Maintained database by entering new and updated information.
Education
Bachelor of Science - Hospitality Management Major in Travel And Tourism
University of Makati
Makati City 06.2016 - 11.2020
Senior High School - K To 12 Program
University of Makati
Makati City 06.2014 - 07.2016
High School Diploma - Junior High School
St. Scholastica's College
Metro Manila 04.2001 - 06.2014
Skills
Multi-line phone talent
Creative problem solving
Complaint resolution
Sales expertise
Cleanliness and sanitation
Hospitality service expertise
Interpersonal communications
Administrative tasks
Product and service knowledge
Sorting and labeling
[49] WPM typing speed
Inbound and outbound calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Agent
Sykes Asia, Inc.
05.2022 - Current
Car Sales Executive
Mitsubishi Peak Motors Philippines, Inc.
03.2021 - 05.2022
Internship Student
Philippine Airlines
12.2019 - 03.2020
Bachelor of Science - Hospitality Management Major in Travel And Tourism
University of Makati
06.2016 - 11.2020
Senior High School - K To 12 Program
University of Makati
06.2014 - 07.2016
Encoder
Ducks Industrial Design Works
06.2011 - 02.2020
High School Diploma - Junior High School
St. Scholastica's College
04.2001 - 06.2014