Reading Mythologies
Christine Jhayne Ang
Health Care Service
Pozzorrubio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative Agent
Concentrix CVG Philippines
Pozorrubio
05.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Inspiro Relia Inc
Pozorrubio
10.2019 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Certified Nurse Assistant
Divine Mercy Foundation Hospital
Urdaneta City
03.2018 - 09.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
English as a Second Language (ESL) Teacher
ABC360
Baguio City
09.2017 - 03.2018
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed activities and integrated technology to diversify instruction.
- Supported students holistically to achieve academic success.
- Modified curriculum plans with colleagues to meet changing student needs.
- Promoted critical thinking to build subject engagement and interaction.
Customer Service Representative Agent
Convergys Philippines
Baguio City
03.2017 - 09.2017
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Associate
Sitel Philippines Inc.
Baguio City
04.2016 - 02.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
Associate of Applied Science - Nursing
Urdaneta City University
Urdaneta City 06.2013 - 04.2016
Bachelor of Science - Nursing
University of Pangasinan-Phinma
Dagupan City 08.2022 - Current
Skills
Complaint resolution
Sales expertise
Report preparation
Technical Support
Creative problem solving
Receiving support
Key holder experience
Service standard compliance
Multi-line phone talent
CRM
Money handling abilities
Retail store support
Order fulfillment
Interests
Timeline
Bachelor of Science - Nursing
University of Pangasinan-Phinma
08.2022 - Current
Customer Service Representative Agent
Concentrix CVG Philippines
05.2021 - 05.2023
Customer Service Representative
Inspiro Relia Inc
10.2019 - 05.2020
Certified Nurse Assistant
Divine Mercy Foundation Hospital
03.2018 - 09.2018
English as a Second Language (ESL) Teacher
ABC360
09.2017 - 03.2018
Customer Service Representative Agent
Convergys Philippines
03.2017 - 09.2017
Customer Service Associate
Sitel Philippines Inc.
04.2016 - 02.2017
Associate of Applied Science - Nursing
Urdaneta City University
06.2013 - 04.2016