Patrick Jayson Cordero
Binangonan, Province Of Rizal,RIZ
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory processes at Globe Telecom Inc. Leveraged expertise in MS Office and relationship building to develop strong client connections and optimize operational efficiency. Achieved significant improvements in customer engagement and inventory management, demonstrating a goal-driven approach and a knack for innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Inventory Planning Associate
Globe Telecom Inc.
Ayala Malls Market Market, Taguig
01.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Specialist
Globe Telecom Inc
Pasig, Metro Manila
08.2016 - 12.2023
- Handled escalated concerns calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Resolved concerns with products or services to help with retention and drive sales.
Quality Analyst
Bonpack Corporation
Bagumbayan, Quezon City
08.2015 - 01.2016
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Bachelor of Technology - Major in Electronics Technology
University of Rizal System
Morong, Rizal04.2015
Skills
- Customer Service
- Time Management
- Computer Skills
- Cash Handling
- Decision-Making
- Customer Engagement
- MS Office
- Relationship Building
- Client Engagement
- Issue Resolution
- Cross-Functional Teamwork
- Sales Techniques
- Supporting sales staff
- Customer Assistance
- Goal-Driven
- Inventory Management
Timeline
Inventory Planning Associate
Globe Telecom Inc.
01.2023 - Current
Customer Service Specialist
Globe Telecom Inc
08.2016 - 12.2023
Quality Analyst
Bonpack Corporation
08.2015 - 01.2016
Bachelor of Technology - Major in Electronics Technology
University of Rizal System