MARK EDWARD A. DULATAS
Bonifacio Global City
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Inventory Planning Associate
Globe Telecom, Inc.
02.2023 - Current
- Manage inventory planning processes to ensure optimal stock levels of telecommunications products
- Analyze demand forecasts and coordinate with various departments to streamline inventory management
- Provide EOD (End-of-Day) reports and update daily sales trackers for the sales personnel
- Develop strategies to improve stock accuracy and reduce excess inventory
- Collaborate with supply chain teams to optimize product availability and minimize stock shortages
- Monitor and report key performance metrics related to inventory turnover and stock management
- Developed comprehensive inventory management strategies, reducing stockouts and overstocks.
- Developed strong partnerships with internal departments such as marketing and finance to support successful planning initiatives across the company.
Shop and Service Specialist, App Junkie, and Retail Service Associate
Globe Telecom, Inc.
03.2011 - 01.2023
- Worked in various Globe Stores including Greenbelt 4 (Makati), Trinoma, Ayala Fairview Terraces, and SM North EDSA
- Assisted VIP and CIP customers with inquiries and concerns, providing high-quality service
- Mentored new team members in customer service and retail operations as a senior representative
- Promoted Globe's mobile applications, guiding customers in app usage and troubleshooting app issues
- Contributed to store sales through effective cross-selling and up-selling of Globe's products and services
- Resolved technical issues related to mobile devices, apps, and content
- Strategized and met sales targets for postpaid, prepaid, digital connectors, and wireless broadband products
- Created customer-friendly forms, flyers, and contributed to operational improvements
Banquet Food Attendant
Sofitel Philippine Plaza
03.2010 - 10.2010
- Served and attended to guests during banquet events
- Assisted in setting up and clearing banquet halls for various events
- Ensured high-quality service and guest satisfaction during events
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, ensuring an enjoyable dining experience for patrons.
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Valenzuela City, Metro Manila, Philippines03.2010
Skills
- Demand planning and forecasting
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Multitasking Abilities
Trainings & seminars
Professional Development and Certifications
- AI Training, Customer Service, and Marketing Courses
LinkedIn Learning and Newton Education Platform
Completed: May 2020 - December 2023
Advanced expertise in AI applications, customer engagement, and marketing strategies, enhancing cross-functional skills.
- Certificate of Curriculum Completion in Creating the Transformational Retail Experience
Accredited by AOTS Japan, Humanizing Behavioral Learning for Globe Telecom Philippines (Gen 3 Retail Stores)
Instructor: Professor Ricky De Vera, MBA, CSP, CMP
Completed: August 2015
Focus on behavioral approaches to elevate customer experiences and create value in retail spaces.
- UP Your Service 1 and 2
Instructor: Mr. Ron Kaufman
Completed: September 2013 - October 2014
Comprehensive training in service excellence, fostering a culture of continuous improvement and customer satisfaction.
- "Move as One. Day 1 Mindset"
Speaker: Simon Sinek
Completed: May 29, 2020
Seminar on team cohesion, growth mindset, and building a unified purpose-driven workplace.
My Business Support System and CRM Training
- Provider: Amdocs
- Completed: March 2013
- Amdocs is renowned for its expertise in CRM solutions and telecommunications technology. The company supports organizations in optimizing customer management systems, advancing digital interfaces, and enhancing overall user experiences.
- Hands-on training in CRM technologies and system interface navigation, focusing on optimizing customer relationship management and enhancing service workflows.
Volunteer Experience
- Globe Voices @ Work Concert Tour, Invitation by the Philippine Embassy of Berlin and Consulate General of Milan for National Independence Day, focused on community building and engagement for the Filipino Communities in Europe, 06/01/23
- Brigada Eskwela, Itogon, Benguet, 05/01/18
- Kasibulan (Reforestation Program), North Luzon Renewables, Ilocos Norte, 11/01/17
References
Available upon request.
Personal Information
- Place of Birth: Bulacan
- Citizenship: Filipino
- Date of Birth: 02/28/90
- Marital Status: Single
Timeline
Inventory Planning Associate
Globe Telecom, Inc.
02.2023 - Current
Shop and Service Specialist, App Junkie, and Retail Service Associate
Globe Telecom, Inc.
03.2011 - 01.2023
Banquet Food Attendant
Sofitel Philippine Plaza
03.2010 - 10.2010
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
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