Patricia Loy Torres-Enriquez

Accountable for strategically planning, controlling, and directing selling activities and personnel to achieve sales targets consistently. I diligently execute approved strategies to meet or exceed sales targets and implement effective measures to control operational expenses. Also, I manage approved measures to increase return/sales on selling space and oversee efficient receiving and inventory management to maintain optimal stock levels. I collaborate with the visual merchandising team to develop merchandising plans and prioritize high customer satisfaction by quickly resolving issues with expert service. Furthermore, I work with leadership to develop and implement action plans to protect company assets and ensure profitability, and I implement promotions to drive sales and enhance brand awareness.

Led the Service team for almost a year, ensuring total customer satisfaction and maintaining fast store service. Responsible for crew training, hitting daily sales targets, and reducing workflow inconsistencies. Recruited and trained capable staff, resolved customer concerns, managed human resources, and set aggressive targets for employees. Developed personnel, improved employee relations, and cross-trained existing employees to maximize team performance.