Patrice Anne Cabrillos
Lilo-an
Summary
Detail-oriented Virtual Assistant committed to enhancing organizational accuracy and operational efficiency through the development and refinement of administrative processes. Known for strong communication skills and a focused approach, with expertise in data entry, time management, and customer service. Offers 1 year of experience delivering high-quality administrative support tailored to diverse client needs. Proven ability to streamline workflows and foster productive relationships, ensuring seamless operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Medical Virtual Assistant
Global Medical Virtual Assistants
07.2024 - Current
- Remotely manages the insurance pre-approval process for treatments, and procedures by verifying patient eligibility, submitting authorization requests, tracking their status, and communicating with insurance providers.
Support Ambassador
TDCX Cebu
09.2022 - 03.2024
- Acting as a bridge helping both property owners and guests
- Manage and publish properties
- Manage pricing and calendar availability of the properties
- Create a report regarding the online reputation of the properties
- Assist guests in finding real-time solutions for their complaints and feedback
Technical Support Representative
24-7 Intouch Cebu Philippines
09.2021 - 09.2022
- Respond to customer inquiries and provide technical support via phone in a timely and professional manner
- Troubleshoot billing concerns for customers
Resolution Specialist
Optum Global Solutions
03.2017 - 09.2021
- Process medical claims
- Provide and check medical coverage from medical insurance
- Create prior authorization or intake for medical professionals and patients
Level 1 Technical Support Representative
Sykes Asia Inc.
06.2014 - 03.2017
- Respond to customer inquiries and provide technical support via phone and chat in a timely and professional manner
- Book repair technicians for customers
Substitute Nursery and Kindergarten Teacher
St. Paul College Foundation Inc.
06.2016 - 07.2016
- Responsible for planning and leading learning activities for young children
- Observe students, identifying their needs and responding with appropriate individualized guidance and instruction
Level 1 Technical Support Professionals
Stream International Global Services Philippines, Inc.
11.2013 - 04.2014
- Respond to customer inquiries and provide technical support via phone and chat in a timely and professional manner
- Assist business owners and accountants in migrating their manual paychecks to online payroll
Service Crew, Cashier
Jollibee, Freemont Foods Corporation
01.2012 - 07.2012
- Process and receive payments and issue receipts to customers as they leave with their purchases
Education
Bachelor of Education - Special Education
University of San Carlos
01.2013
Skills
- Client support
- Skilled in time management
- Detail-oriented data entry
- Experienced with Microsoft Office applications
- Prioritization and scheduling
- Detail-oriented approach
- Effective multitasking
- Strategic task management
- Administrative assistance expertise
Timeline
Medical Virtual Assistant
Global Medical Virtual Assistants
07.2024 - Current
Support Ambassador
TDCX Cebu
09.2022 - 03.2024
Technical Support Representative
24-7 Intouch Cebu Philippines
09.2021 - 09.2022
Resolution Specialist
Optum Global Solutions
03.2017 - 09.2021
Substitute Nursery and Kindergarten Teacher
St. Paul College Foundation Inc.
06.2016 - 07.2016
Level 1 Technical Support Representative
Sykes Asia Inc.
06.2014 - 03.2017
Level 1 Technical Support Professionals
Stream International Global Services Philippines, Inc.
11.2013 - 04.2014
Service Crew, Cashier
Jollibee, Freemont Foods Corporation
01.2012 - 07.2012
Bachelor of Education - Special Education
University of San Carlos
References
- Keey Embradora, Medical Virtual Assistant, +63 926 7282718, Global Medical Virtual Assistants
- Christian Marcus, Raterta, Team Lead, +63 908 522 9854, TDCX Cebu
- Karl Edward, Andujar, Team Lead, +63 995 738 7071, 24-7 Intouch
- Junel, Oga, Team Lead, +63 995 073 7145, Optum Global Solutions, Lahug, Cebu
- Reynald C., Bontilao, School Principal, +63 923 627 3909, St. Paul College Foundation Inc., M.L Briones St., Mandaue City, Philippines, 6014
- Earl, Suico, Team Lead, +63 922 717 7671, Sykes Asia Inc., 4/F Synergis Building F. Cabahug Street, Mabolo, Cebu City
- Voltaire Ian, Estocapio, Team Manager, +63 917 329 7784, Stream International Global Services Philippines, Inc.
- Neil Christian, Borja, Former Store Manager, +63 943 556 7113, Jollibee
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