Patrice Anne Cabrillos
Lilo-an
Summary
Detail-oriented Virtual Assistant committed to enhancing organizational accuracy and operational efficiency through the development and refinement of administrative processes. Known for strong communication skills and a focused approach, with expertise in data entry, time management, and customer service. Offers 1 year of experience delivering high-quality administrative support tailored to diverse client needs. Proven ability to streamline workflows and foster productive relationships, ensuring seamless operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Medical Virtual Assistant
Global Medical Virtual Assistants
07.2024 - Current
- Remotely manages the insurance pre-approval process for treatments, and procedures by verifying patient eligibility, submitting authorization requests, tracking their status, and communicating with insurance providers.
Support Ambassador
TDCX Cebu
09.2022 - 03.2024
- Acting as a bridge helping both property owners and guests
- Manage and publish properties
- Manage pricing and calendar availability of the properties
- Create a report regarding the online reputation of the properties
- Assist guests in finding real-time solutions for their complaints and feedback
Technical Support Representative
24-7 Intouch Cebu Philippines
09.2021 - 09.2022
- Respond to customer inquiries and provide technical support via phone in a timely and professional manner
- Troubleshoot billing concerns for customers
Resolution Specialist
Optum Global Solutions
03.2017 - 09.2021
- Process medical claims
- Provide and check medical coverage from medical insurance
- Create prior authorization or intake for medical professionals and patients
Level 1 Technical Support Representative
Sykes Asia Inc.
06.2014 - 03.2017
- Respond to customer inquiries and provide technical support via phone and chat in a timely and professional manner
- Book repair technicians for customers
Substitute Nursery and Kindergarten Teacher
St. Paul College Foundation Inc.
06.2016 - 07.2016
- Responsible for planning and leading learning activities for young children
- Observe students, identifying their needs and responding with appropriate individualized guidance and instruction
Level 1 Technical Support Professionals
Stream International Global Services Philippines, Inc.
11.2013 - 04.2014
- Respond to customer inquiries and provide technical support via phone and chat in a timely and professional manner
- Assist business owners and accountants in migrating their manual paychecks to online payroll
Service Crew, Cashier
Jollibee, Freemont Foods Corporation
01.2012 - 07.2012
- Process and receive payments and issue receipts to customers as they leave with their purchases
Education
Bachelor of Education - Special Education
University of San Carlos
01.2013
Skills
- Client support
- Skilled in time management
- Detail-oriented data entry
- Experienced with Microsoft Office applications
- Prioritization and scheduling
- Detail-oriented approach
- Effective multitasking
- Strategic task management
- Administrative assistance expertise
Timeline
Medical Virtual Assistant
Global Medical Virtual Assistants
07.2024 - Current
Support Ambassador
TDCX Cebu
09.2022 - 03.2024
Technical Support Representative
24-7 Intouch Cebu Philippines
09.2021 - 09.2022
Resolution Specialist
Optum Global Solutions
03.2017 - 09.2021
Substitute Nursery and Kindergarten Teacher
St. Paul College Foundation Inc.
06.2016 - 07.2016
Level 1 Technical Support Representative
Sykes Asia Inc.
06.2014 - 03.2017
Level 1 Technical Support Professionals
Stream International Global Services Philippines, Inc.
11.2013 - 04.2014
Service Crew, Cashier
Jollibee, Freemont Foods Corporation
01.2012 - 07.2012
Bachelor of Education - Special Education
University of San Carlos
References
- Keey Embradora, Medical Virtual Assistant, +63 926 7282718, Global Medical Virtual Assistants
- Christian Marcus, Raterta, Team Lead, +63 908 522 9854, TDCX Cebu
- Karl Edward, Andujar, Team Lead, +63 995 738 7071, 24-7 Intouch
- Junel, Oga, Team Lead, +63 995 073 7145, Optum Global Solutions, Lahug, Cebu
- Reynald C., Bontilao, School Principal, +63 923 627 3909, St. Paul College Foundation Inc., M.L Briones St., Mandaue City, Philippines, 6014
- Earl, Suico, Team Lead, +63 922 717 7671, Sykes Asia Inc., 4/F Synergis Building F. Cabahug Street, Mabolo, Cebu City
- Voltaire Ian, Estocapio, Team Manager, +63 917 329 7784, Stream International Global Services Philippines, Inc.
- Neil Christian, Borja, Former Store Manager, +63 943 556 7113, Jollibee
Similar Profiles
Chelsi P. JudillaChelsi P. Judilla
Prior Authorization Specialist at Global Medical Virtual AssistantsPrior Authorization Specialist at Global Medical Virtual Assistants
Lucia FigueroaLucia Figueroa
Virtual Assistant at Eureka Virtual AssistantsVirtual Assistant at Eureka Virtual Assistants
Nathan HendricksNathan Hendricks
HR, Client and Virtual Assistant Success Manager at Task Away Virtual AssistantsHR, Client and Virtual Assistant Success Manager at Task Away Virtual Assistants
Ladel Fe RabagoLadel Fe Rabago
Customer service representative at Optum Global SolutionsCustomer service representative at Optum Global Solutions
JAMES RYAN CARTALLA GUTIRREZJAMES RYAN CARTALLA GUTIRREZ
Utility Operator at Emirates Global Aluminium - Jebel AliUtility Operator at Emirates Global Aluminium - Jebel Ali