Olivier Ndamwize Mbaw
SENIOR PROCESS EXECUTIVE
Taguig City,Metro Manila
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Enthusiastic Senior Process Executive eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of accounts receivable and payable. Motivated to learn, grow and excel in Business Process Outsourcing industries. Fluent in French and English with proficiency in Word, Excel, Powerpoint and Salesforce, SAP, and Oracle. Committed to contributing to the safety and efficiency of scheduled operations.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
2
2
Certification
5
5
Language
Work History
Senior Process Executive/Financial Operations
Cognizant Technology Solutions Philippines, Inc
Pasig City, Metro Manila
06.2018 - Current
- Facilitate customer payments by providing necessary documentation in French.
- Collection and billing support for Salesforce AMER and EMEA customers.
- Support the Salesforce reporting and management team in providing reporting and analysis in French of aging performance as needed.
- Assist with any daily, weekly or monthly reporting as needed
- Manage aged accounts, review invoices, ensuring rates and schedule adhere to contract.
- Contact sales, AP and other appropriate departments to investigate invoices or contract discrepancies
- Handle invoices, credit and debit memo, contracts and Master subscription agreement disputes and contract cancellation requests via phone, emails and chats,
- Statement of accounts for customers, negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach, collections of receivables, cash collections, forecasting and reporting to management.
- Day-to-day accounts receivable functions such as review contracts, timely and accurate invoicing, processing payments and receipts, generating aging reports and statements.
French Customer Care Specialist
Affinion /CXLOYALTY
Taguig City, Metro Manila
04.2017 - 06.2018
- Reviews invoices and investigate history of membership sign-up, history of payment transactions and member benefit claims; Negotiating membership and package.
- Maintains and organizes files and records, process invoices for members, verify refund discrepancies.
- Escalates issues needing further investigation and ownership.
- Provides resolution to members for issues concerning their membership, benefit claims, membership cancellation, refund of charges.
- Provides product and membership information to existing Web loyalty France and Belgium members through phone call and email using the French language.
- Served customers in a friendly, efficient manner following outlined steps of service.
French Accounts Payable Analyst
Collabera /Accenture
Taguig City, Metro Manila
09.2016 - 04.2017
- Carried out day-day-day duties accurately and efficiently.
- Payment processing, chasing Purchase order.
- GL coding of invoices, data entry, ensuring accurate location of cost; route invoices to the client for approval if needed.
- Provide financial support by ensuring that payment is completed and expenses are balanced.
- Analyze, verify and reconcile invoices according to established policies, validate expenses report and apply Canadian taxes.
- Review and audit travel expense for reimbursement; receive, code and pay vendors.
- Code invoices, enter invoices, process approvals.
Education
MBA - Business Administration
03.2020 - Current
Student
Master of Arts - Theology
06.2014 - 03.2016
Suspended
Bachelor of Arts - Philosophy
10.2009 - 07.2012
- Graduated magna cum laude
Skills
Salesforce: deal support, billing and collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
English Studies Certification , CLSC , Quezon City, Philippines
Timeline
La Consolation University Philippines - MBA, Business Administration
03.2020 - Current
Senior Process Executive/Financial Operations - Cognizant Technology Solutions Philippines, Inc
06.2018 - Current
French Customer Care Specialist - Affinion /CXLOYALTY
04.2017 - 06.2018
French Accounts Payable Analyst - Collabera /Accenture
09.2016 - 04.2017
Mayhill School of Theology - Master of Arts, Theology
06.2014 - 03.2016
English Studies Certification , CLSC , Quezon City, Philippines
02-2014
Université Loyola Du Congo - Bachelor of Arts, Philosophy
10.2009 - 07.2012
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