Olivier Ndamwize Mbaw

• Facilitate customer payments by providing essential documentation in English and French.
• Provide comprehensive billing and collection support to Salesforce AMER and EMEA customers.
• Assist the Salesforce reporting and management team in producing accurate reports and analyses in French.
• Effectively manage aged accounts, review invoices, and resolve discrepancies.
• Manage and resolve thousands of emails and hundreds of calls from customers.
• Collect payment for past-due invoices and provide management with forecasts and reports.
• Perform day-to-day accounts receivable functions, including contract review, invoicing, payment processing, and report generation.

Skill

Billing and collection; managing more than 45 emails and multiple phone calls daily; Salesforce proficiency

• Reviewed invoices and conducted thorough investigations into membership sign-up history, payment transactions, and member benefit claims.
• Maintained meticulous files and records, processed invoices for members, and verified refund discrepancies with precision.
• Provided prompt and satisfactory resolutions to members' inquiries regarding membership-related issues, benefit claims, membership cancellations, and refund requests.
• Offered friendly and efficient service to customers, following established steps of service to enhance their experience.

Skills

Managed over 40 customer calls and 100 emails daily.

• Carried out day-to-day account payable duties.
• Payment processing and follow-up of Purchase requests from vendors.
• GL coding of invoices, data entry, ensuring accurate location of cost codes, and routing invoices to clients for approval if needed.
• Provide financial support by ensuring that payments are completed and expenses are balanced.
• Analyze, verify, and reconcile invoices according to established policies; validate expense reports; and apply Canadian taxes.
• Review and audit travel expenses for reimbursement.

Skill

Handled more than 70 invoices daily with meticulous attention to detail and extensive account payable skills.