Norjeil Yanez
Gingoog City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Associate
Landbank of the Philippines
Gingoog City
12.2015 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Worked flexible hours across night, weekend and holiday shifts.
Service Crew
Freemont Foods Corporation - Jollibee
Gingoog City
03.2008 - 05.2009
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collect payments.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
- Conducted various administrative duties and errands.
- Supported great dining and meal experiences for guests.
- Worked well with teammates and accepted coaching from management team.
- Managed over 50 calls per day.
Education
MBA - Business Administration
Liceo De Cagayan University
Cagayan De Oro City 12.2023
Bachelor of Science - Financial Management
Bukidnon State University
Malaybalay City Bukidnon05.2013
Skills
- Customer Retention Strategies
- Call Documentation
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Account Management
- Data Entry and Maintenance
- Excellent Attention to Detail
- Corporate Standards
- Administrative and Office Support
Timeline
Customer Associate
Landbank of the Philippines
12.2015 - Current
Service Crew
Freemont Foods Corporation - Jollibee
03.2008 - 05.2009
MBA - Business Administration
Liceo De Cagayan University
Bachelor of Science - Financial Management
Bukidnon State University
Similar Profiles
KATRINA ANNE BAUTISTAKATRINA ANNE BAUTISTA
Executive Assistant at Landbank of the PhilippinesExecutive Assistant at Landbank of the Philippines
Eloisa Mhariell De GuzmanEloisa Mhariell De Guzman
Customer Associate at Landbank of the PhilippinesCustomer Associate at Landbank of the Philippines
ZHAMAILA ESMASZHAMAILA ESMAS
NEW ACCOUNTS CLERK / SALES ASSOCIATE at LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)NEW ACCOUNTS CLERK / SALES ASSOCIATE at LANDBANK OF THE PHILIPPINES former UNITED COCONUT PLANTERS BANK (UCPB)